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Office Home and Business 2013 is now blank under "file size" in Programs and Features following the June 11 Microsoft update. How do I recover it?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
No, they need log files. They can't repro at will. Please I need your help.
In order to fix the issue they need to understand the issue. To understand it they need to have someone open a support case.
No, they need log files. They can't repro at will. Please I need your help.
In order to fix the issue they need to understand the issue. To understand it they need to have someone open a support case.
Then tell me specifically what to do. And where do you find the logs for something like this? Tell me how you go about doing all of this and I will try it. I have never dealt with Microsoft on something like this. So tell me what to do, and remember to be specific please.
I need you to email me at susan-at-msmvps.com (change the -at- to @) . I then will ask for a phone number so I can set up a support case. Microsoft then will contact you and get the log files they need typically by asking you to do a remote session or by sending you a link that installs and gathers the log files they need. Given that I'm honestly confused if you do or do not have click2run (one set of logs) or normal Office msi deployment (a different set), the most efficient way is for me to get you set up with a support engineer from Microsoft.
I apologize as I can't remember which way you said you had it installed? As you indicated earlier I thought that you installed updates - which would lead me to believe you are msi installed but in the paragraph above you are referring to click2run?
No, I didn't ever say I installed updates to 2013, just 2010 when it was on. I had and have again the Click To Run version so I do not have a way of knowing what updates have been applied to Office. I wanted to use the MSI installer this time to re-install but the cd never gave me the option. It just automatically installed Click To Run. I have verified that I have Click To Run by going to Programs and Features and choosing Office 2013 and clicking on Change and it comes up with the orange box about repairs and not the box for the MSI version. I ABSOLUTELY have Click To Run installed. Do you know where the logs are kept? I will email you a screen capture to prove I do not have the MSI installed version but the Click To Run. I will email you in a few minutes with that capture and whatever else you want. Just let me know what to include in the email for you.
OK, I do not know if this will help anybody or not, but I found out how you can check what updates have been applied to your Click To Run Office 2013 and how you can turn off the updating.
If you don't know already, go to any of the Office programs and click on File on the menu and choose Account. On the right-hand side you will see a number starting with 15 that is a hyperlink. That is the version you are at right now. Just to the left of that number is a button that has 3 choices on it. You can Enable/Disable Updates, View Updates for Office and when they were released and what is in each one, and then you have About Updates. Since I re-installed last night it still has not updated from its original version number. Mine still stands at 15.0.4433.1508, the original installed version. The most recent version is 15.0.4623.1003. You can follow the links and it will itemize every update that gets applied in every update. I have turned off Office's Click To Run updates until they get this fixed. I hope that it was caused by an Office update. If so, I should be ok until they fix this.
If you do not have the Office Update button on the Account page but only have an About button then you have the MSI deployed version and not the Click To Run version. But anyway, since nobody else seemed to know how to control updating for the Click To Run installs, I figured I would share this info in hopes that it helps you avoid losing Office again if you are lucky enough to get it going again. I realize that I should be able to allow all updates except the June 10th ones and be ok, but I have just turned them off completely to be sure. Again, I hope this helps someone else.