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Office Home and Business 2013 is now blank under "file size" in Programs and Features following the June 11 Microsoft update. How do I recover it?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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Now heise.de refreshed the ticker with information about the problem: http://www.heise.de/newsticker/meldung/Microsofts-Juni-Patches-koennen-Office-2013-Installation-zerstoeren-2221524.html
Hi Thea,
een mogelijkheid die je hebt is om de officeremovaltool (http://support.microsoft.com/kb/2739501/en-us) te downloaden en te draaien. Deze verwijderd de volledige versie van office waarna je via de portal een office installatie bestand kan downloaden en office weer kan installeren. Dit heeft bij in ieder geval 1 klant van mij geholpen.
Hi Caine,
I am not sure if this fix works for everyone. I have a few customers facing the same issue. with one of them I was able to fix the issue with completely uninstalling the office version (with the OfficeRemovalTool - Fix) I have other customers where i am not even able to remove office with the removal tool, nor does a system restore works.
Strange thing here is also the sharepoint site functions do not seem to work anymore (from within Internet Explorer 11 or Chrome) unless i run IE without add-ins
I am not sure what to do with this client at this moment.. so if Microsoft has a fix for this, PLEASE!
I am keeping everybody updated. I just fixed my second laptop with this problem. I did the same thing I posted for my first one. I completely cleaned Office 2013 off (or what was left anyway), did a complete reinstall of the ClickTo Run version and went into the Account page for one of the Office programs and turned off the Update feature and verified it had not done any updating yet and was still on the original installed version number. Both machines are running Office 2013 Click To Run versions now and that is with the Windows 7 updates in place. The only thing is that now neither machine is allowing Office to update and that is what seems to be fixing it. It seems from this that it is the Automatic updates that were rolled out on June 10-11th for Office 2013 that have caused this problem. It seems as long as I keep the Auto update feature turned off that everything works great. But we do at some point need to install the Office updates to get SP1 for Office and all the security enhancements for Office installed. But until they figure out the problem, it is better to keep the updates turned off. If you want to know how to do all of this, refer to my earlier posts. I hope it helps you guys as much as it has helped me.
I don't understand why someone else has not tried this. I had posted it yesterday and nobody has even mentioned it. Everyone seems to still be in the dark as to how to see what updates Office has applied and as to how to turn off the update feature. Go back and read my posts and you will see that just because it is the Click To Run version does not mean you lose any control over the update feature at all. In fact, you have absolute control and can tell what update it is on at the moment and what that update is for. Give it a try.
ME too Any word (no pun intended) on the fix? All my Office apps are dead