Office 2013 missing after June 11 Microsoft auto upates

Same here.  Went to telephone support for office.  They could not fix the problem.  What are we supposed to do now?

Went back to telephone support this AM as so far no help or updates to fix the problem.  This time they insisted I would have to pay a fee as I am out of the 90 days warranty.  Really Microsoft, what do we have to do to fix the problem your updates created.

If anybody here is able to do what I did which resulted in getting Office back up and running smoothly, make sure that after you do, you disable the update feature in Office only. On the 3 machines I have fixed now, the Windows updates do not make a difference. It is only the Office updates. They all have the full number of Windows updates but I disabled the Office updates and the keep working. If I allow any to update to the June 10-11th Office update which takes Office to version 15.0.4569.1506 It causes unwanted symptoms. So I have experimented and found out through trial and error that it is one of the updates in Office that keeps taking Office down on certain machines, not the Windows 7 updates. And remember, to see what Office updates have been applied you have to open an Office program to look. Looking in Programs and Features at Installed Updates does not tell you. Office updates do not show there. So if that is what you are going by to see if Office has updated, you will not get the answer there. I can help more if you want to email me at the address I posted in my last message.

Thanks for sharing the information, but I'm trying to accomplish something a little different, and I think many people in a round-about way are looking for the same thing. Caps Lock for emphasis, not yelling: once Office crashes, I want a way to FIX it that DOES NOT INVOLVE completely removing it and reinstalling it.

If anybody here is able to do what I did which resulted in getting Office back up and running smoothly, make sure that after you do, you disable the update feature in Office only. On the 3 machines I have fixed now, the Windows updates do not make a difference. It is only the Office updates. They all have the full number of Windows updates but I disabled the Office updates and the keep working. If I allow any to update to the June 10-11th Office update which takes Office to version 15.0.4569.1506 It causes unwanted symptoms. So I have experimented and found out through trial and error that it is one of the updates in Office that keeps taking Office down on certain machines, not the Windows 7 updates. And remember, to see what Office updates have been applied you have to open an Office program to look. Looking in Programs and Features at Installed Updates does not tell you. Office updates do not show there. So if that is what you are going by to see if Office has updated, you will not get the answer there. I can help more if you want to email me at the address I posted in my last message.

You can always use a web portal or some other means to email.  Outlook is not the only way to send an email :-)

Since I'm not repro'ing this on Win7/Office 2010 it appears to be unique to 2013.

The two that I fixed ARE click-to-run. Office isn't listed under "Installed Updates" and there's a click-to-run service running on the computers. I would assume the third one I know about is the same, but it's in California on a very slow frame-relay connection and I'm in Ohio. Unless we can find a fix I'm planning to have them ship it to me so I can work on it.

And for clarity's sake: All OFFICE programs (for me: 2013 Pro) stopped working after a reboot which was prompted/forced by this week's round of WINDOWS updates.

@caine0001 That ´s it. We don`t want to send any message via E-Mail. This Forum gives all MS needs. All aspects off the problem, seen by the user or by the admin, can be seen here.

@Susan Bradley The symptom by one of our customers was:

• Windows 7 x64 Pro SP1
• Office 2013 Home & Business with KeyCard and installation via office.com/setup
• all MS-updates installed 20140611/20140612
• in morning of the 20140612 office doesn`t start with the error can be seen here http://www.computer-service-goeppingen.de/microsoft-office-2013-startet-nach-update-nicht,203.html
• repair doesn`t work; told to start repair, but nothing happens
• a look in the update-history shows me, that there are no office-updates
• uninstalled all ms-updates on the client from 20140611 an 20140612 an restarted the machine
• office doesn`t work; the same symptoms
• started a systemrecovery for 20140607; after that, office works fine
• because the problem with the updates persists, I`ve deactivated the ms-updates for the machine

Thats the situation at the moment - but its not the solution!

MS have to check the ms-updates which interact with Office 2013.

Regards,

Jan

So did you check to see which update Office was on. You check the version number on the Accounts page. That version number tells you the updates that have been installed. Unless you specifically turned off updates for Office, it has updated. They are not listed in Control Panel> Programs and Features> Installed Updates. You have to check in one of the Office programs under File> Account and look all the way over to the right hand side to see what version you are on. It will be a number starting with the digits 15 and it will be a hyperlink. By clicking it you can see what all was in the update to that version. The original version number when installed is 15.0.4615.1002 and with the June 10-11th update it is 15.0.4569.1506. So it can be anywhere between those 2 numbers. I turned off updates in Office so it is staying put at the original version number and no updates are getting through. But just because the updates do not show up in Control Panel does not mean they are not being applied. They are being applied automatically in the background unless you go into an Office program and click File> Account and click the Updates button and choose to Disable Updates. That is one of my points. A lot of people are saying they are not being updated based on what is found in Control Panel> Programs and Features and they do not realize that Office 2013 Click To Run updates are not there. They are in the location I just described in this message. That is important because if you tell MS that Office is not updating based on Control Panel you mislead them with wrong information. And they need the correct data if they are going to fix this. If you need more information on how I fixed this and how to manipulate the Office 2013 updates feature or turn it on or off, just email me at caine0001-at-hotmail.com (Like Susan's email address, just replace the "at" with "@"). I hope this helps you understand what I meant and maybe it helps a little. But I am confident that I can get Office running again on any machine. I just have to keep it from updating afterwards until they fix this issue. My reinstall is still running fine even with Windows 7 Pro fully updated with ALL updates but with updates Disabled in Office. That tells me that it is something in the Office updates that caused this. Somehow, it doesn't like playing nice with Windows 7 (and at times Windows 8 and 8.1)