Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
I am trying to reinstall, but it will not work either..It says it is installed, but then comes up with "empty", when you click on Microsoft Office 2013 in start up window.
Have you tried the Microsoft FixIt tool that cleans Office from the computer? If not, run it, reboot, and then try to reinstall. That may very well work to let the system know that it is really gone and can be reinstalled. If it works and you get it reinstalled I would immediately go into an Office program and turn off Updates so that it doesn't crash again until MS gets this figured out and we can safely allow the updating again.