Office 2013 missing after June 11 Microsoft auto upates

Anonymous
2014-06-11T13:58:21+00:00

Office Home and Business 2013 is now blank under "file size" in Programs and Features following the June 11 Microsoft update.  How do I recover it?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2014-06-17T00:13:53+00:00

    I would go back to you employer and ask them to resend you the Home use invite email as that should have the information. The product key comes out of the volume licensing division and thus why you are bounced around a lot.

    "One Microsoft" isn't quite one Microsoft. VL is a totally separate department than consumer retail purchases.

    Then they shouldn't sell me the disc under false pretenses, even including the sticker. Plus, while I was on the phone the last time, I was told that I was being transferred to thethe department that produces the Product Key and they told me that I didn't need the code even after I read it to them on the package. The whole setup is stupid. If I am not allowed access to office.com/myaccount then they should not sell me a disc with my purchase that says all I have to do is go to that account and take care of everything. Even the agents on the phone agreed that was very misleading. By all rights they should live up to there mistakes and honor the information they sent to me.

    Everything I was told may be poppy-****, but that would not surprise me either.

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  2. Anonymous
    2014-06-17T00:03:57+00:00

    http://www.microsoft.com/licensing/software-assurance/home-use-program.aspx

    The HUP program starts with the admin of the VLSC web site of the firm.  Go back to them as they should be able to help you.  But I would not anticipate that you can get that key code listed under your Microsoft liveID.  They are two separate programs.

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  3. Anonymous
    2014-06-17T00:02:22+00:00

    I would go back to you employer and ask them to resend you the Home use invite email as that should have the information.  The product key comes out of the volume licensing division and thus why you are bounced around a lot.

    "One Microsoft" isn't quite one Microsoft.  VL is a totally separate department than consumer retail purchases.

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  4. Anonymous
    2014-06-16T23:51:10+00:00

    All I can tell you is that I received a DVD that is Titled: Office Professional Plus 2013 and says PC on the left and Microsoft on the right. It is a dark blue disc label. It is in a cardboard sleeve from Microsoft with the MS insignia and a black sticker on the right inside section of the sleeve that explains the need to log onto office.com/myaccount to get the product key for the disc. The agents I spoke with on the phone told me that I should be provided a PK by whatever department is responsible for the DVD. But of course they transfer me to everyone that works at Microsoft practically and once again, of course, it is always somebody else that I need to talk to until they hit everybody once then they start connecting me back to people I have already spoken with earlier on in the conversation.

    The download I did of all the install files using the Office Deployment Tool downloaded whether you called the install files "O365ProPlus" or "O2013ProPlus". I used both names in the .xml file to configure the download. So either name gets you the same set of files.

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  5. Anonymous
    2014-06-16T23:06:53+00:00

    Home use comes from a different division and would not be connected to the Microsoft LiveID account. 

    Home use is a totally separate and distinct but it is still managed by Microsoft - it's just not the same department as the Office 365.  You should have been given the option to purchase media with the home use rights version.

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