Woohoo! I have Office back! Spent 3.5 hours on the phone with their escalate support desk and he remotely accessed my laptop. Tried all your fixes Caine0001 but in the end had to refresh everything and effectively wipe all
apps due to corrupted Windows files. In those long silences when my laptop was 'doing stuff!' I asked if there were many others with the same problem and he said 'no' :). When all restored I asked if there was anything I needed to do to stop it happening
again and he said no, it was just one of those things. Somehow I'm still wary and will probably turn off Office updates - just to be sure! Can't really fault the guy - he fixed it in the end and will ring back tomorrow to check still ok. Just wanted to say
thanks to you all for your help and support - especially Caine0001 - really appreciate it. Technology is great, until it breaks :). Hope everyone else gets sorted.
If you go back and re-read my posts I said that on the stubborn ones that you couldn't just do an uninstall and reinstall you would have to as a LAST resort redo Windows and then do Office. The uninstall and reinstall of Office works for most computers,
but for the very few that it does not help you have to either be lucky enough to have a backup from prior to the crash of Office or you have to reinstall Windows to fix corrupt system files. But anyway, I understand your excitement, but I DID for real say
that an extreme measure such as that would be necessary if the normal fixes didn't work.
And as far as him not mentioning to keep updates turned off, he is missing some data. Not only has common sense told everyone that if this happened after the June Office updates that it is something in the update, but Tech Support team leaders told the tech
support guy I talked to that they knew it was something the update was doing to the registry. Not only that, but Microsoft released to industry leaders the information about the Office updates being the precursor to Office crashing on some computers. Of course
they emphasized that it was only 1% of all users of Office, like that should make those affected feel better. Places like ZDNet and others were informed that the updates caused Office to crash. You can read it all over the internet. So, I am glad that you
are up and running again, but believe me, you want to keep Office updates turned off, at least until this thing passes. Because it appears that the updates caused it and even if we find out that in the end it was not the Office updates, you are not hurting
yourself by being careful.
I will tell you this much. Of the few dozen computers that I know of that have been fixed and that have kept Office updates turned off, not one has gone down again. One computer did go back down after almost 24 hours, but that user turned updates back on
thinking they could get it to update to just past the Office SP1 that was released for C2R installs in February. Well, it doesn't work that way. When you turn on the Updates, it doesn't do them one month at a time in order. It updates them with the last one
which has everything that has come out up til then. Well that computer had to be fixed again. This time updates have been left off and has not had a glitch since.
So, in conclusion, I am going to stick with the safe side and keep updates off until somebody proves beyond a shadow of a doubt that everybody has been wrong about this. Or until they fix it. And once again, I am happy for you. Just sorry you had to go down
to scratch to get it fixed. But you are not alone, even if you are in the minority. Good luck from here on out!