Office 2013 missing after June 11 Microsoft auto upates

Anonymous
2014-06-11T13:58:21+00:00

Office Home and Business 2013 is now blank under "file size" in Programs and Features following the June 11 Microsoft update.  How do I recover it?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

314 answers

Sort by: Most helpful
  1. Anonymous
    2014-06-12T20:53:06+00:00

    Exactly the same problem here.

    Additionally I have uninstalled all the 11th June updates, and then tried to reinstall Office 2013 from CD, but after the 'do you want to allow windows to run 'setup.exe' popup, nothing happens and the install won't start.

    Pretty unimpressed, Microsoft. Please resolve asap.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2014-06-12T20:48:13+00:00

    Click2Run - the entire office deployment gets streamed down.  IN Windows update there are no Office updates shown in the history window.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2014-06-12T20:39:45+00:00

    If you are positive this person is not click to run, and every Office product is impacted, not just Outlook, do you have a customer that is willing to have us open a free support case on? 

    I'm going based on symptoms and Outlook not opening I've seen before.

    If I get another one here at my location where I can have it in my hands to play with/work on, then sure, I'll open a case. Right now I've fixed the two I've seen.

    I'm not sure what the difference is or what click to run means in the grand scheme of things. And yes it's all office programs not just Outlook. For what it's worth these are new-ish Dells with Win 7 Pro 32 and they "preload" Office 2013 Pro. They throw a product key in the box, and when I'm setting up the PC, the first time I launch Office I click on "Activate" / I already bought Office and plug in the key.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2014-06-12T20:31:58+00:00

    If you are positive this person is not click to run, and every Office product is impacted, not just Outlook, do you have a customer that is willing to have us open a free support case on? 

    I'm going based on symptoms and Outlook not opening I've seen before.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2014-06-12T20:27:41+00:00

    Susan,

    I'll try this if I get another one to work on, but I'm genuinely curious, how did you arrive at that solution? Have you seen this issue and tested it? Why would that suddenly be an issue on machines that have been running fine for months and decide to die after this week's batch of updates? I have 3 machines that did the same thing and no changes were made to the video driver or the hardware settings in the first place.  Clicking the "go online for more help" links in the errors bring me to this page where dozens if not hundreds of people are reporting the same general set of circumstances (for me it's Office 2013 Pro which was OEM preloaded on new Dell machines purchased in the past 6 months), and the only response from Microsoft is "nuke it from orbit and download/reinstall from scratch"...

    Installed this Tuesday's round of patches

    Rebooted

    Any user that logs in and tries to launch any office app, gets the error "Something went wrong, we couldn't start your program, please try to repair Office in control panel/programs and features" (paraphrased)

    The quick repair gives an error message

    The online repair gives an error message

    Trying to use system restore to roll back to just before the updates doesn't resolve anything

    Rolling back farther might at least allow you to run an online repair

    Like I said elsewhere, the nuke/reinstall option is lazy and sloppy. It's tearing down and rebuilding a house to fix a leaky faucet. I just had a user in California report the issue, and it will honestly be faster to have her ship me the computer so I can do it. Not everybody has admin rights and not everybody is on a fast connection.

    Was this answer helpful?

    0 comments No comments