Mac Office 2011 Latest Update won't install on OSX 10.8.5

Anonymous
2013-10-11T22:35:00+00:00

I just ran the update program for Word for 2011, version 14.3.8 and when it gets to the part to select which drive

to install it to, there is a yellow exclamation mark on my main iMac Hard Drive where Office 2011 for Mac IS installed.

I get an error message stating that "This software requires OS X 10.5.8 or later."

My iMac IS running OS X 10.8.5.

I also tried downloading the installer and running it that way, same error.  Can't install latest update with security fixes.

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  1. Anonymous
    2013-10-11T23:56:32+00:00

    Try this:

    1. Quit Word
    2. Restart Computer, holding Shift Key down
    3. A progress bar will appear The a Sign in screen
    4. Sign in with user Name and and password (User Name may already be supplied).
    5. Your in Safe Mode Now open word and Try to Update Office.

    If it works Go to:

    1. Applications > Utilities> Disk Utilities
    2. Repair Permissions (Don't bother with Verify - if nothing to repair, it verifies anyway).

    If that doesn't Work Try this:

    1. Restart Computer with R key Down this is Recovery Mode.
    2. Now Open Disk Utility this time Repair the Drive.
    3. Then Repair Permissions.

    If you just updated to X.8.5 and then, the update and updated iTunes they have royally screwed up the Permission on iTunes They will show as defective but aren't. And there is a Java setting that show as defective which isn't. 4. When finished go to Terminal

    Type in resetpassword as typed.

    DO NOT Reset Password

    what you are looking for  Reset ACL's 5. When Finished get out of Terminal. 6. Now Restart computer.

    Now Try to Install Update. If it completes repair permission the run word.

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  2. Anonymous
    2013-10-12T04:07:35+00:00

    I tried all these steps and the installer still brings up the error described in the original post.

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  3. Anonymous
    2013-10-12T20:03:14+00:00

    I've seen several reports recently like this. It's unclear if this is an Apple issue or a Microsoft issue. Have you done a firmware update recently or replaced your internal hard drive?

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  4. Anonymous
    2013-10-12T20:15:54+00:00

    I only install the updates that Apple publishes. I recall there was a recent firmware update. Have not replaced the drive on my less than a year old MacBook Pro.

    This one I'm pretty sure is a Microsoft issue and my guess is they haven't updated their installer to reflect what Apple has done with its updates. Why should it think I'm running a pre 10.5.8 version which is a few years old when I'm running 10.8.5?

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  5. Anonymous
    2013-10-12T23:02:15+00:00

    A firmware update could cause the info to be read incorrectly as well as when you change out drives. 

    Not everyone was experiencing this problem and I'm just trying to determine what the differences are on your computer that is causing this behavior.

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