Office 2010 Service Pack 2 install fails

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error: 8024002D windowsupdate_dt000,

it can't locate find file: SingleImageWW.msi

"SingleImage" relates to the OEM installing the software and it wants a file that Dell has and I don't!

NOW, I ****-u-me, that I'll need to uninstall Office and HOPE that I can get in reinstall it through their "reinstall software" icon on the desktop. Thoughts??

Yes I am confirming, "SingleImage" is part of the name MS gives to the installation file it provides to the OEM factory.  That Installer file allows the factory to do a single install that can be activated by Home and Student, Home and Business OR Professional Product Keys.

Before doing the uninstall, confirm that you have the 25 character product key required to activate Office after re-install.

If you have the product key, we can provide links to download the appropriate installation file (Home and Business?).

Use method 2 in following tip to do a full uninstall of 2010. Stop the computer, Start it, and do an install and activation:

KB 290301 Uninstall Office 2010

http://support.microsoft.com/kb/290301  2010 If you have 64-bit windows, download the tools to your HD before running them(make copy of your NORMAL.DOTM, EXCEL.XLSM, and for 2010 QAT: Excel.officeui and Word.officeui if you have done any customization). 

NOTE: 2 people have said that the Fix It in method 2 would not run in Windows 8.

Method 2 in this tip does a more thorough job that the "normal" uninstall via Programs and Features (aka Method 1 in the tip). The Normal uninstall is designed with the assumption that you will be re-installing Office. It does NOT delete everything. It leaves configuration files like NORMAL.DOTM and other templates etc. and it also leaves configuration Registry entries.

• Method 1: Uninstall from Control Panel
• Method 2: Uninstall using Fix it 9737366
• Method 3: Uninstall with the Program Install and Uninstall troubleshooter
• Method 4: Remove manually

It looks like many folks with many variations of the problem. Here's my scenario. I use Home/Student 2010 (I didn't need Outlook from home, although I use it at work). Anyway, from a faster connection than I have at home I d/l'ed the 600+MB file of the sp2 update, tried it at home and got the installation error. I had tried putting in the install CD of the Office 2010 and pointing to the SingleImageWW.msi file on the CD. The update proceeded for a moment, then failed. When I COPIED all the files from the folder on the installation CD (not wanting to just try the SingleImageWW.msi by itself) into the MSO Cache folder on my C: drive, and then ran the update again, pointing to the MSO Cache folder as the location of the required .msi file, it took and requested a restart to "finish the installation." On the first restart, Windows Update still listed the file as an Important Update yet to be installed, but after I rebooted again no critical updates are shown to be required.

BTW...I am running Win7/64-bit and 32-bit of Office 2010....

As another poster pointed out, doing an info search on an Office application (Word, for example) does not state sp2 in its version code, so did it install for sure? I dunno, but the Windows Update service should stop bugging me now....

Tried this another problem appears "Error 1402. Setup cannot open the registry key

That is a Window Access Rights issue, Sometimes windows gets a little "stupid" and does not give itself the appropriate access.

Too bad they slipped in that "unknown" prefix. Makes it much harder to find the right key.

Code 1401, 1402, 1406 Error or “program not installed for current user” “Setup cannot create Registry Key” “Setup cannot write the value to the registry key”- Error Installing Office or Opening Office App or Office File - FIX IT - Manual fix OPA11.dat / Opa12.dat / DATA.dat-

http://support.microsoft.com/kb/838687

http://blogs.technet.com/b/odsupport/archive/2010/12/30/trouble shooting-office-installation-failures.aspx

http://answers.microsoft.com/en-us/office/forum/office\_2007-office\_install/error-1401-setup-cannot-create-registry-key/501e9e5c-8bc0-41be-a83b-40e52eeb1a8b 

http://quicksolver.blogspot.in/2012/02/unable-to-install-office-2010-or-office.html

http://answers.microsoft.com/en-us/office/forum/office\_2007-office\_install/reinstall-ms-office-pro-plus2007-registry-error/4b7d7fd1-c128-4628-9a1f-fb68a9eed67e

http://answers.microsoft.com/en-us/office/forum/office\_2010-office\_install/how-to-install-office-2010-64bit-in-windows-8/5397eebe-20f2-41e4-8131-8262022ec4f8

<snip> Found the solution - Actually it was contained in one of the other numerous Questions on this same error.  Simply run the command:

"secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose"

and that took care of the problem in a few seconds! </snip>

How to trouble shoot problems that you may experience when you try to activate an Office product

http://support.microsoft.com/kb/903275  opa11.dat/opa12.dat data.dat  Apparently this still applies to 2010