Office 2010 Service Pack 2 install fails

I recently tried to install the KB2687455 ( Office 2010 SP2 update ) and it failed with error code

8024002d . This error seems to indicate that it can't find some needed file. I have 4 other systems that all worked successfully. I noticed that this system had an empty MSOCACHE directory while the

working systems had installation files. I copied the MSOCACHE Directory from one of the successful

systems and the update succeeded. Looks like that was the files update was looking for !

I had previously tried the update with the original installation DVD installed but that did not work.

Yes, that would be the decent thing for Microsoft to do.  Make sure updates are thoroughly tested (emphasize thoroughly) before releasing them to the general public.  Maybe they should mandate that all of their employees having Office 2010 must download SP-2; half from the Update site and half from the Download site.  Then, there would be a must better chance for success by "regular users."  What with the nasty Windows-8 situation, Microsoft can hardly afford another needless goof.

2010 SP2 showed up in my Updates as an unchecked important update 2 days ago. I noticed when applying Windows Defender updates.

I'll wait a while longer till some issues are resolved.

All very interesting;

None of the PC's here have Office 2010 sp2 offered/available via windows update.

There is a direct download from MS site/downloads

The MS statement was that Office sp2 would not be released via windows update until 90 days had elapsed from its release on the MS Downloads site.

Perhaps they need to resolve the gotchas before its pushed out via windows/MS Update

Hi,

My name is Maxwell Joseph and I’m one of the Office forum moderators on Microsoft Community.

I would suggest you to try the steps below and check if it helps

 Try downloading the update from the link and check if that fixes your issue. http://support.microsoft.com/kb/2687455/en-us

If you still continue to face the issues installing the update try following the steps below and check if it helps.

Method 1

Follow the link below and try repairing the office 2010 suite, once done reboot the system and then trying installing the update.

http://office.microsoft.com/en-us/project-help/repair-office-programs-HA010357402.aspx

Method 2

Step a:

Open windows update troubleshooter follow the steps in the link below:

http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter

Step b:

Follow the steps in the article below troubleshoot problems with installing updates:http://windows.microsoft.com/en-US/windows7/Troubleshoot-problems-with-installing-updates

Method 3

Follow the steps in the article below troubleshoot problems with installing updates:

http://support.microsoft.com/kb/976982/en-us

Method 4

Try running System Update Readiness Tool follow the steps in the article below: http://support.microsoft.com/kb/929833

Hope this Information help.

If you still need further assistance, reply and we would be glad to assist you.

Thank you.