Cannot install office 2013 Error "Microsoft office professional plus 2013 encountered an error during setup"

Anonymous
2013-08-03T19:20:40+00:00

hello, 

I got the problem when i want to install microsoft office 2013. The Problem is when i click the setup, setup is running well at the first time. But when the installation almost finish, appear notification "microsoft office professional plus 2013 encountered an error during setup" then i click close and appear notification again " microsoft setup bootstrapper has stopped working".  previously, i had installed microsoft office 2013 preview and i uninstalled please help me solve this problem.

Now i already installed office 2010, i want install office 2013,

Thanks,

Isuru

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  1. Anonymous
    2014-01-04T05:45:44+00:00

    Well, it failed and one more thing. I downloaded another preview setup file via torrent as direct download failed for me but it was polish. I downloaded language pack and tipscreen pack and installed it but still when i right click on the desktop ->new -> instead of new document it says something in polish and the same in microsoft tools.

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  2. Anonymous
    2014-01-04T09:42:07+00:00

    Hi Ram,

    In order to assist you with the issue, I need some details:

    What are you trying to accomplish?

    What is the exact error message that you on the screen?

    Are you able to access the Office applications?

    Post the detailed information on the issue so that we can assist you better.

    Thank you.

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  3. Anonymous
    2014-01-05T10:08:02+00:00

    I'm also having issue with this. I had office 2010 installed, and I tried installing 2013 but it gave me this error. I went into my installed applications and tried removing Office 2010 and 2013, which worked, but then I tried installing again but it didn't work! It gave me this lovely message "Microsoft office professional plus 2013 encountered an error during setup."

    I've tried a lot of things. I'm just going to return it since I can't even get it installed! Arg. Office 2010 tried and true.

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  4. Anonymous
    2014-01-16T11:50:13+00:00

    I have the same problem but with a new computer running windows 8. I have downloaded MS Office 2013 but when I try to install from the setup.exe folder it displays a message asking if I want to access Microsoft bootstrapper and the I agree and error is 'module not found'

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  5. Anonymous
    2014-01-20T10:25:06+00:00

    Hi Greg,

    Let me assist you with the issue related to Office 2013 installation.

    I need some details to assist you better:

    What is the edition of Office that you are trying to install?

    Have you tried any troubleshooting steps?

    Try the steps below and check the result:

    Run the fix it to remove the traces of Office completely from the computer?

    http://support.microsoft.com/kb/2739501

    Note: Try to save the fix it tool to the desktop and then run it to remove Office.

    Restart the computer, re-download and install the Office suite in clean boot mode:

    Refer to the link below to know on how to start the computer in clean boot:

    http://support.microsoft.com/kb/929135

    Note: Ensure to restart the computer to normal mode once troubleshooting is completed.

    Clean boot is performed to disable all start up programs and 3rd party services on the computer and check if they are conflicting with the Office program. If so, you may disable the unwanted software which conflict with the suite or update the same.

    I hope the above steps help. If you have further queries let us know and I will be glad to assist you further.

    Thank you

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