Cannot install office 2013 Error "Microsoft office professional plus 2013 encountered an error during setup"

Anonymous
2013-08-03T19:20:40+00:00

hello, 

I got the problem when i want to install microsoft office 2013. The Problem is when i click the setup, setup is running well at the first time. But when the installation almost finish, appear notification "microsoft office professional plus 2013 encountered an error during setup" then i click close and appear notification again " microsoft setup bootstrapper has stopped working".  previously, i had installed microsoft office 2013 preview and i uninstalled please help me solve this problem.

Now i already installed office 2010, i want install office 2013,

Thanks,

Isuru

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  1. Anonymous
    2013-12-04T16:58:16+00:00

    Try to enable the "Windows Event Log" from "services.msc", if you have played GTA VI probably have disabled it, it worked with me.

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  2. Anonymous
    2013-12-17T02:11:33+00:00

    I have the same problem. This is my error. Any remedy? Please. I deleted OFFICE and task scheduler, event log, all are enabled.

    Problem signature:

    Problem Event Name: OfficeClassicSetup

    SETUP EXE VERSION: 15.0.4128.1014

    SETUP DLL NAME: OSETUP.DLL

    SETUP DLL VERSION: 15.0.4128.1014

    ERROR CODE: 1603

    MSI HRESULT: Unspecified

    ERROR DETAILS: FC73469E

    FIRST ERROR CODE: 1603

    OS Version: 6.1.7601.2.1.0.256.1

    Locale ID: 16393

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  3. Anonymous
    2013-12-18T13:00:07+00:00

    Hi Ram,

    Thank you for choosing Microsoft Community. I will assist you with the issue you are facing related to Office installation.

    Try the step below and check the result:

    Run the fix it from the article below to remove the traces of Office completely from the computer:

    http://support.microsoft.com/kb/2739501

    Note: Try to save the fix it tool to the desktop and then run it to remove Office.

    Once the traces are removed, right click on the setup file and then click on ‘Run as Administrator’ check if this helps.

    Let us know the result.

    Thank you.

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  4. Anonymous
    2013-12-19T20:09:26+00:00

    I had this same issue and tried all the above suggestions.  What was causing my problem was the Task Scheduler service under Dependencies show WMI: not Found.  I then checked the WMI service and it showed WMI: not found.  I had to repair the WMI and that fixed the Task Scheduler fixing the Office 2013 install problem.  Here is the link to the WMI solution.  I just had to do this part of the solution.

    1. Log onto Windows 7 with an administrator account, click Start, type services.msc in the Start Search box and press Enter.

    2. In the right pane of the Service console, locate and right-click Windows Management Instrumentation, and then select Stop to stop the service.

    3. Start Windows Explorer, and then locate the %SystemRoot%\System32\Wbem\Repository folder.

    4. Backup and delete all the files in the %SystemRoot%\System32\Wbem\Repository folder.

    5. Restart the computer.

    The files that were deleted will be re-created when the computer restarts.

    **Note:**The Windows Management Instrumentation service starts automatically when you restart the computer.

    http://social.technet.microsoft.com/Forums/windows/en-US/1e1c9bec-425a-4b2c-a1db-ad1c92121806/wmi-failed-to-connect-to-local-computer-on-win-7-error-code-0x8007007e

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  5. Anonymous
    2013-12-25T05:39:00+00:00

    it works for me.thanks

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