Cannot install office 2013 Error "Microsoft office professional plus 2013 encountered an error during setup"

Anonymous
2013-08-03T19:20:40+00:00

hello, 

I got the problem when i want to install microsoft office 2013. The Problem is when i click the setup, setup is running well at the first time. But when the installation almost finish, appear notification "microsoft office professional plus 2013 encountered an error during setup" then i click close and appear notification again " microsoft setup bootstrapper has stopped working".  previously, i had installed microsoft office 2013 preview and i uninstalled please help me solve this problem.

Now i already installed office 2010, i want install office 2013,

Thanks,

Isuru

***Post moved by the moderator to the appropriate forum category.***

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

159 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2016-12-02T01:24:40+00:00

    Find a trial, or something, of Office 2016 and see if it installs. Then you'll know where else to look...

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-12-22T23:19:51+00:00

    Hello,

    I have a new surface and I am having the same problem that everyone else is having.  I have tried everything post here so far and not help.  I have my installation logs.

    2016/12/22 14:50:30:450::[2420] PERF: TickCount=4186250 Name=OBootStrapper::Run Description=Begin function

    2016/12/22 14:50:30:450::[2420] Operating System version: 6.2.9200 . Platform ID: 2

    2016/12/22 14:50:30:450::[2420] Running 64-bit setup on a 64-bit operating system.

    2016/12/22 14:50:30:450::[2420] Command line: "D:\setup.exe"

    2016/12/22 14:50:30:466::[2420] No command line arguments given

    2016/12/22 14:50:31:075::[2420] Verify file signature in "D:\setup.exe"

    2016/12/22 14:50:31:122::[2420] D:\setup.exe is trusted.

    2016/12/22 14:50:31:122::[2420] Verify file signature in "D:\proplusr.ww\OSETUP.DLL"

    2016/12/22 14:50:31:153::[2420] D:\proplusr.ww\OSETUP.DLL is trusted.

    2016/12/22 14:50:31:450::[2420] Using setup controller dll at [D:\proplusr.ww\OSETUP.DLL].

    2016/12/22 14:50:31:450::[2420] PERF: TickCount=4187250 Name=OBootStrapper::Run Description=Calling RunSetup

    2016/12/22 14:50:31:497::[2420] PERF: TickCount=4187296 Name=RunSetup Description=Begin function

    -0000000FF1CE}[~]{90150000-0016-0409-1000-0000000FF1CE}[~]{90150000-0018-0409-1000-0000000FF1CE}[~]{90150000-0044-0409-1000-0000000FF1CE}[~]{90150000-00C1-0409-1000-0000000FF1CE}[~]{90150000-002C-0409-1000-0000000FF1CE}[~]{90150000-012B-0409-1000-0000000FF1CE}[~]{90150000-0090-0409-1000-0000000FF1CE}[~]{90150000-00BA-0409-1000-0000000FF1CE}[~]{90150000-00A1-0409-1000-0000000FF1CE}[~]{90150000-001F-0C0A-1000-0000000FF1CE}[~]{90150000-00E2-0409-1000-0000000FF1CE}[~]{90150000-00E1-0409-1000-0000000FF1CE}[~]{90150000-00C1-0000-1000-0000000FF1CE}[~]{91150000-0011-0000-1000-0000000FF1CE}[~]" INSTALLLOCATION="C:\Program Files\Microsoft Office" LICTYPE="ltGrace" SLD_TRIALTYPE="0" ACIDS="064383FA-1538-491C-859B-0ECAB169A0AB;090506FC-50F8-4C00-B8C7-91982A2A7C99;0BC1DAE4-6158-4A1C-A893-807665B934B2;0C4E5E7A-B436-4776-BB89-88E4B14687E2;149DBCE7-A48E-44DB-8364-A53386CD4580;1B686580-9FB1-4B88-BFBA-EAE7C0DA31AD;2030A84D-D6C7-4968-8CEC-CF4737ACC337;26B6A7CE-B174-40AA-A114-316AA56BA9FC;2F756D47-E1B1-4D2A-922B-4D76F35D007D;3AD61E22-E4FE-497F-BDB1-3E51BD872173;41499869-4103-4D3B-9DA6-D07DF41B6E39;46D2C0BD-F912-4DDC-8E67-B90EADC3F83C;4CB3D290-D527-45C2-B079-26842762FDD3;58E55634-63D9-434A-8B16-ADE5F84737B8;65C607D5-E542-4F09-AD0B-40D6A88B2702;6AE65B85-E04E-4368-80A7-786D5766325E;6E5DB8A5-78E6-4953-B793-7422351AFE88;7A75647F-636F-4607-8E54-E1B7D1AD8930;82E42CB5-1741-46FB-8F2F-AC8414741E8D;881D148A-610E-4F0A-8985-3BE4C0DB2B09;8DED1DA3-5206-4540-A862-E8473B65D742;A8119E32-B17C-4BD3-8950-7D1853F4B412;B6B47040-B38E-4BE2-BF6A-DABF0C41540A;BACD4614-5BEF-4A5E-BAFC-DE4C788037A2;BB00F022-69DA-4BE3-968D-D9BCD41CF814;C5A706AC-9733-4061-8242-28EB639F1B29;DB56DEC3-34F2-4BC5-A7B9-ECC3CC51C12A;DFC5A8B0-E9FD-43F7-B4CA-D63F1E749711;E3DACC06-3BC2-4E13-8E59-8E05F3232325;E538D623-C066-433D-A6B7-E0708B1FADF7;FF02E86C-FEF0-4063-B39F-74275CDDD7C3" SLD_PID="00216-00000-00000-AA627" SLD_PKU="0" actual error code 1603 but will be translated to success due to continue marking'

    2016/12/22 14:51:10:528::[5956] MSI(COMMONDATA): '1: 2 2: 1 '

    2016/12/22 14:51:10:544::[5956] MSI(COMMONDATA): '1: 2 2: 1 '

    2016/12/22 14:51:10:559::[5956] MSI(TERMINATE): '<NULL>'

    2016/12/22 14:51:10:559::[5956] 12/22/2016 14:51:06 MSI transaction rolled back.

    2016/12/22 14:51:10:559::[5956] Unable to cancel a system restore point.

    2016/12/22 14:51:10:559::[2420] Showing completion dialog.

    2016/12/22 14:51:15:108::[2420] Reboot requested if needed.

    2016/12/22 14:51:15:108::[2420] No reboot is needed.

    2016/12/22 14:51:15:123::[2420] Catalyst execution finished: 12/22/2016 14:51:15.  Return code: 1603.

    2016/12/22 14:51:15:123::[2420] PERF: TickCount=4230921 Name=RunSetup Description=End function

    Note: limited on what I could post so only part of the log file is here, starting part and ending part.

    Help please....

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-01-02T01:22:34+00:00

    After a few days if not a week trying to get the install office professional plus 2013 to work, this last few reminders helped.  What Mayank listed here is a good summary of all the steps I had seen with exception for 1) %appdata **%**2) disable anti-virus.  Regardless this helped and I was successful so I wanted to say thanks.

    Good luck for all those still trying.

    Was this answer helpful?

    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  5. Anonymous
    2017-05-21T10:03:33+00:00

    The easy fix tool from microsoft solved it:

    https://support.office.com/en-us/article/Uninstall-Office-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-US&rs=en-US&ad=US#OfficeVersion=2013

    click ok to remove all office version

    I did that, restart and I had the windows asking if I agree the terms of condition etc. (did not show before)

    Was this answer helpful?

    0 comments