Cannot install office 2013 Error "Microsoft office professional plus 2013 encountered an error during setup"

Anonymous
2013-08-03T19:20:40+00:00

hello, 

I got the problem when i want to install microsoft office 2013. The Problem is when i click the setup, setup is running well at the first time. But when the installation almost finish, appear notification "microsoft office professional plus 2013 encountered an error during setup" then i click close and appear notification again " microsoft setup bootstrapper has stopped working".  previously, i had installed microsoft office 2013 preview and i uninstalled please help me solve this problem.

Now i already installed office 2010, i want install office 2013,

Thanks,

Isuru

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Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2016-11-22T23:10:00+00:00

    There are as many reasons as there are solutions. There is really no reason to keep fiddling with a botched installation. Not that you botch it, it botches itself! I have been fighting these wars since XP, and 2003. And sometimes, no scrubber works. In that case, I just save the data to a folder, or another drive, and go for the reinstall. I usually reformat the HDD, and start anew.

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  2. Anonymous
    2016-11-24T03:41:31+00:00

    I have the same problem. This is my error. Any remedy? Please. I deleted OFFICE and task scheduler, event log, all are enabled.

    Problem signature:

    Problem Event Name: OfficeClassicSetup

    SETUP EXE VERSION: 15.0.4128.1014

    SETUP DLL NAME: OSETUP.DLL

    SETUP DLL VERSION: 15.0.4128.1014

    ERROR CODE: 1603

    MSI HRESULT: Unspecified

    ERROR DETAILS: FC73469E

    FIRST ERROR CODE: 1603

    OS Version: 6.1.7601.2.1.0.256.1

    Locale ID: 16393

    Thank you so much this work, Instantly it work thank you so much

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  3. Anonymous
    2016-11-27T02:37:24+00:00

    Now I have the ultimate answer i worked for 4 days and i am successful now...

    First of all try the old steps..

    Step 1: Run the fix it from the following link to remove traces of Office: http://support.microsoft.com/kb/2739501/en-us

    Step 2: Once the fix it process is complete try the step below to rename the Microsoft Help Folder and check if it helps: · Hold Windows key + R. · Copy and paste, or type the following command in the Open box, and then press Enter: %Programdata% Rename the 'Microsoft Help' folder as 'Microsoft Help. OLD'

    After coming in the programdata folder delete all files related to  ms office by your own common sense... Ex - PowerPoint publisher , word , excel etc any releated folder....If there are no folders then leave it..

    Step 3 : go to program files of your pc and completely delete the ms office folder if there are more folders related to the ms office then  remove them too..ex- msbuild , microsoft office analysis ,  OR any related files by your own common sense.

    Step :4  now , Hold Windows key + R. · Copy and paste, or type the following command in the Open box, and then press Enter: %appdata %

    After coming to the app data folder.. there  3 more folders will be found more find any ms office related folder among these 3 folders and completely delete the ms office related folders by your own common sense ex - PowerPoint ,excel , publisher , word etc... If there are no folders then leave..

    Now comes the last step

    Now open the ms office 2013 or 2016  setup with administrator 's privilege... By right clicking on the setup and clicking run as administrator..

    Disable any type of antivirus before installation because they can block some features......of the installation...

    This worked for me... Now u try

    Thank You

    Mayank Kr.

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  4. Anonymous
    2016-11-27T23:30:54+00:00

    Wow..., that's so convenient....

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  5. Anonymous
    2016-12-01T22:30:03+00:00

    ok, I have been installing and uninstalling 2013 for hours now. I even recovered my surface back to factory just in case. I've followed all the steps and here's what happens. I get the error but I ignore it and wait for the install to finish. it does show up in the uninstall section and I can open the apps on the start page BUT I cant open any of the office files I create with the install or even old files. the files do not have an office icon on them (even the ones I created in the 'new' office).

    so I did get the error but the program installed (not correctly apparently) and I can create office files but they are not associated with office.

    whats next?

    by the way, office was the first thing I installed after joining the domain. no AV or malware installed

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