Cannot install office 2013 Error "Microsoft office professional plus 2013 encountered an error during setup"

Hello,

Welcome to Microsoft Community and thank you for posting your query.

What happens when you try to install Office on the computer?

Do you receive any error message when you try to install Office on the computer?

What are the troubleshooting steps you have tried?

You may refer to the general troubleshooting steps mentioned in the article below while installing Office 2013/ Office 365 and verify the status.

http://support.microsoft.com/kb/2822317

I hope the above information helps. Let us know if you need further assistance.

Thank you.

what were those two services?

Thanks Deepa,

This fixit work for me.

I had problems installing Office 2013 x64. I got the Bootstrapper error every time.

I searched the net for a solution to my problem and this is the list of fixes that I tried without avail (you can try them first if you want):

• Enabling Task Scheduler service (was already enabled)
• Enabling Task Scheduler via Regedit (Start key to 4, reboot and change back to 2)
• Remove AppCompatFlags from registry
• Rename %ProgramData%\Microsoft Help to Microsoft Help.old
• Net stop "print spooler"
• Disable feature Windows Search
• Microsoft Fix It to remove all traces of earlier installations
• RegCleaner to wipe the registry from old remnants of software
• Uninstalled everything that was even remotely connected to Office
• Clean Boot
• Disabled Anti Virus

...and a few more that I cannot remember.

I looked in Application log, found the MsiInstaller events, followed by a Windows Error Reporting 1001. In the General information of the event there was a list of Attached Files, c:\users\username\Appdata\Local\Temp\SetupExe[...].log

I opened the log, searched for "Error" and Found a log entry:

2015/05/12 10:03:52:991::[644] Error: Failed to install product:  C:\MSOCache\All Users{90150000-00E1-0409-1000-0000000FF1CE}-C\OSMMUI.msi ErrorCode: 1603(0x643).

OK! OSMMUI.msi fails! Turns out it's the Microsoft Office Telemetry tool that doesn't install. I simply removed that (non critical) feature from my install options and the installation finished without errors.

In short:

Look in event viewer application log for windows error reporting events, check the attached log files in the general information of the event and search for error. Identify exactly what fails and you might be able to figure out how to move forward. I simply skipped Telemetry.

Noticing your detail about the processes you went through, I found that a couple more could've/should've been tried. They may be in the "few more", but I found these to be critical.

1. "%temp%" to get the complete temp folder content. Just typing "temp" doesn't always get it done. Then you "Select All", and "Delete". All of the items won't show themselves deleted, and you get the message that they couldn't be deleted.
2. Restart the computer...,
3. Type "regedit" into the search box, and when it opens, go through each HKEY category, find "Software">Microsoft>Office anything, and delete the keys. And you must go through EACH Key category, all 5.
4. Restart the computer...,
5. After restart, check "C://ProgramFiles/MicrosoftOffice/Office15", and delete that folder.
6. Restart the computer...,

After restart, right click on the Office location, and select "Open". Scroll to "setup", right click and choose to "Run as administrator"...,

That's no guarantee, but that is my two cents worth. It worked for me on both systems that I had trouble with. Whenever you attempt an install, there are bits and pieces of the data associated with the application in all of the critical areas. And they will appear to block any installation processes.