Cannot install office 2013 Error "Microsoft office professional plus 2013 encountered an error during setup"

Anonymous
2013-08-03T19:20:40+00:00

hello, 

I got the problem when i want to install microsoft office 2013. The Problem is when i click the setup, setup is running well at the first time. But when the installation almost finish, appear notification "microsoft office professional plus 2013 encountered an error during setup" then i click close and appear notification again " microsoft setup bootstrapper has stopped working".  previously, i had installed microsoft office 2013 preview and i uninstalled please help me solve this problem.

Now i already installed office 2010, i want install office 2013,

Thanks,

Isuru

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  1. Anonymous
    2015-02-20T18:28:32+00:00

    After spending hours and hours and trying ALL of below solutions, including everything Deepa below suggested, nothing worked.

    Finally looking at my Installed program, I decided to uninstall all of my 'SQL Server' installations since I wasn't using them.

    This did the trick and Office installed like a Charm!

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  2. Anonymous
    2015-02-26T23:57:05+00:00

    i tried this and it worked! well i just renamed the folder to Microsoft Help.OLD and just tried reinstalling without rebooting in cleaning mode and it worked! ty :)

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  3. Anonymous
    2015-04-03T11:35:28+00:00

    Hello everyone.

    I'm writing also in regard of this post ("Error:**Microsoft Setup Bootstrapper has stopped working").

    So basically I was trying to install Microsoft Office 2013 and was instantly receiving "Microsoft Office Professional Plus 2013 encountered an error during setup" error. Tried cleaning all registry stuff, *Microsoft Fix-It,*played with Task Scheduler and all the things guys mentioned here. So I pretty much gave up and went searching for alternatives. Downloaded some open-source programs and saw that I couldn't install them either! Another problem. Windows Installer service was faulted. To be precise, it was missing. So I followed method 2 given in this post and bingo, I got no setup error nor bootstrapper faults! 

    I hope it helps.

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  4. Anonymous
    2015-04-17T15:57:49+00:00

    Another thing to try is stopping the service called 'Office Software Protection Platform' - this helped me after a failed installation.

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  5. Anonymous
    2015-04-21T02:34:24+00:00

    I am unable to install Microsoft Office Professional plus 2013 on the computer.

    I tried renaming the Microsoft Help.old and tried to install Office but still unable to install office.

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