This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
hello,
I got the problem when i want to install microsoft office 2013. The Problem is when i click the setup, setup is running well at the first time. But when the installation almost finish, appear notification "microsoft office professional plus 2013 encountered an error during setup" then i click close and appear notification again " microsoft setup bootstrapper has stopped working". previously, i had installed microsoft office 2013 preview and i uninstalled please help me solve this problem.
Now i already installed office 2010, i want install office 2013,
Thanks,
Isuru
***Post moved by the moderator to the appropriate forum category.***
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Fix is easy. There seems to be a problem with part of the Office Visio Professional 2013 package options for both 32 and 64 bit versions.
When launching Setup, please select Customize option and make "Office Telemetry" under "Office Tools" to "Not Available"
Hope this helps
I like to share my sollution:
i tried all the already mentionned thinks like
- deleting helpfolder
- deleting keys in registry
- etc. etc.
till i found somewere one little remark about that setup uses the tasksheduler ... so i checked but the service was inactive and i could not start it.... The service was dependent on two other services and they also were inactive... activating both services and then the task sheduler service did the trick...
office installed in 2 minutes :)
You can check in the taskmanager very simple if your task-sheduler-service is activated... if its inactive i think setup will fail most certainly... at least, mine did.
hope i helped someone out
I am still having issues and attempted starting the services with no luck. Any suggestions?
Yeah, that Task Scheduler thing is about as enraging as a scorned woman. I don't know what it does, and MS gives the most ambiguous answers in all creation. So, that's no good.
I tried to start that service by trying to start the associated services, and got absolutely nowhere. I think my issue is with the beta Windows 8.1 that I was testing. I just stopped the testing because I got busy with other things. As soon as I can, I'm gonna get back to it. I'll keep your post in mind...
THANKS !!!!
it's working !!!! THANKS A LOT :) !!!!
MERCI BEAUCOUP !!!
I like to share my sollution:
i tried all the already mentionned thinks like
- deleting helpfolder
- deleting keys in registry
- etc. etc.
till i found somewere one little remark about that setup uses the tasksheduler ... so i checked but the service was inactive and i could not start it.... The service was dependent on two other services and they also were inactive... activating both services and then the task sheduler service did the trick...
office installed in 2 minutes :)
You can check in the taskmanager very simple if your task-sheduler-service is activated... if its inactive i think setup will fail most certainly... at least, mine did.
hope i helped someone out
Thank you. A very simple and effective solution. Just try it and maybe you won't need any other solution that includes changing registries, folders, etc.