Cannot install office 2013 Error "Microsoft office professional plus 2013 encountered an error during setup"

Anonymous
2013-08-03T19:20:40+00:00

hello, 

I got the problem when i want to install microsoft office 2013. The Problem is when i click the setup, setup is running well at the first time. But when the installation almost finish, appear notification "microsoft office professional plus 2013 encountered an error during setup" then i click close and appear notification again " microsoft setup bootstrapper has stopped working".  previously, i had installed microsoft office 2013 preview and i uninstalled please help me solve this problem.

Now i already installed office 2010, i want install office 2013,

Thanks,

Isuru

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  1. Anonymous
    2013-09-26T08:10:53+00:00

    i did all the above wt u said but there is the same error plz help me out...............

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  2. Anonymous
    2013-08-05T12:07:34+00:00

    Hi,

    Thank you for replying and it’s unfortunate that even after trying the steps you are unable to install Office 2013 suite.

    Since the Office installation has failed, I would suggest you to run the fix it again to remove the traces:

    http://support.microsoft.com/kb/2739501/en-us

    Enable to Task Scheduler by following the steps below :

    ·         Click on Start and select Control Panel

    ·         Click on System and Maintenance> Administrative Tools> right click Task Scheduler and select Start

    ·         Confirm the changes and restart your computer if prompted.

    Once the computer is restarted, right click on setup.exe file and choose Run as Administrator and try to install the program.

    Let us know the result.

    Thank you.

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  3. Anonymous
    2013-08-04T12:08:13+00:00

    Thank you ms deepa raj for ur instructions, but it doesn't work, early error come back.  :(

    I did 1st step it's now work. then 2nd step rename 'microsoft help.old' folder & restart cleanboot mode & try to instal it, unfortunately it doesn't work  :(

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  4. Anonymous
    2013-08-04T09:36:40+00:00

    Hi,

    As per description you are unable to install Office 2013 Professional on the computer. Let me help you with the issue.

    Try the steps below and check the result:

    Step 1:

    Run the fix it from the following link to remove traces of Office:

    http://support.microsoft.com/kb/2739501/en-us

    Step 2:

    Once the fix it process is complete try the step below to rename the Microsoft Help Folder and check if it helps:

    · Hold Windows key + R.

    · Copy and paste, or type the following command in the Open box, and then press Enter:

    %Programdata%

    Rename the 'Microsoft Help' folder as 'Microsoft Help. OLD'

    Restart the computer and then try to install Office 2013 in windows clean boot mode and check if it helps:

    Refer the following article on How to restart the computer in Clean Boot:

    http://support.microsoft.com/kb/929135

    Note: Ensure to restart the computer in normal mode once troubleshooting is completed.

    Clean boot is performed to disable all startup programs and 3rd party services on the machine and check if they are conflicting with the Office program. If so, you may disable the unwanted software those conflict with the suite or get them updated.            

    I hope the above information helps.

    Thank you.

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