Cannot install office 2013 Error "Microsoft office professional plus 2013 encountered an error during setup"

Anonymous
2013-08-03T19:20:40+00:00

hello, 

I got the problem when i want to install microsoft office 2013. The Problem is when i click the setup, setup is running well at the first time. But when the installation almost finish, appear notification "microsoft office professional plus 2013 encountered an error during setup" then i click close and appear notification again " microsoft setup bootstrapper has stopped working".  previously, i had installed microsoft office 2013 preview and i uninstalled please help me solve this problem.

Now i already installed office 2010, i want install office 2013,

Thanks,

Isuru

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Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2014-04-24T11:16:43+00:00

    Hi Ankush,

    Try the steps below and check the result:

    Enable the Local Administrator on Windows and then try to install the program:

    1. Press the Windows key to get into the Metro interface if you are not already there.
    2. Enter cmd and right-click on the Command Prompt result that should appear.

             This opens a list of options at the bottom. Select Run as administrator there.

    1. Accept the UAC prompt
    2. Enter the following command to enable the hidden administrator account:

              net user administrator /active:yes

    1. If you ever want to disable the account follow the same instructions, but run the following command instead: net user administrator /active:no

    Once you have enabled the account, you will see it listed in the user accounts control panel applet, restart the computer and log in to the local Administrator account and try installing Office 365/2013.

    Note that the account has not assigned a password to it, and that you should consider setting one to improve account security.

    Let us know the result.

    Thank you.

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  2. Anonymous
    2014-04-17T19:42:15+00:00

    Pollardie, thank you for your reply, back then I spent hours in a four day period seaching for a solution to that problem, luckly after 4 days of trying ,I decided to burn the software on a DVD, and the problem was solved. I just clicked on set up (it shows only on the DVD), and the installation went smoothly.

    How did you burn it? What do i need?

    Plz respond,

    Alex

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  3. Anonymous
    2014-04-17T19:25:59+00:00

    What is the exact issue that you are facing:

    • While installing Office?
    • While activating?
    • While opening Office applications?

    I have the same problem that ISURUSENARATHNA has (He/She is the first on the thread). It is while installing Office.

    The solution may be to reinstall windows but i don't want to lose my files (even the installed ones). Is there any other alternative to the problem in case it doesn't work or I am doomed?

    Thanks,

    Pollardie

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  4. Anonymous
    2014-04-17T09:18:09+00:00

    Hi,

    I am already installing it from a DVD

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  5. Anonymous
    2014-04-16T17:19:48+00:00

    Hello, I had the same problem, I solved it   by burning the software on a DVD, then it was installed from the DVD by clicking on setup. try it

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