Cannot install office 2013 Error "Microsoft office professional plus 2013 encountered an error during setup"

Anonymous
2013-08-03T19:20:40+00:00

hello, 

I got the problem when i want to install microsoft office 2013. The Problem is when i click the setup, setup is running well at the first time. But when the installation almost finish, appear notification "microsoft office professional plus 2013 encountered an error during setup" then i click close and appear notification again " microsoft setup bootstrapper has stopped working".  previously, i had installed microsoft office 2013 preview and i uninstalled please help me solve this problem.

Now i already installed office 2010, i want install office 2013,

Thanks,

Isuru

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Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  2. Anonymous
    2017-01-02T01:22:34+00:00

    After a few days if not a week trying to get the install office professional plus 2013 to work, this last few reminders helped.  What Mayank listed here is a good summary of all the steps I had seen with exception for 1) %appdata **%**2) disable anti-virus.  Regardless this helped and I was successful so I wanted to say thanks.

    Good luck for all those still trying.

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  3. Anonymous
    2016-12-22T23:19:51+00:00

    Hello,

    I have a new surface and I am having the same problem that everyone else is having.  I have tried everything post here so far and not help.  I have my installation logs.

    2016/12/22 14:50:30:450::[2420] PERF: TickCount=4186250 Name=OBootStrapper::Run Description=Begin function

    2016/12/22 14:50:30:450::[2420] Operating System version: 6.2.9200 . Platform ID: 2

    2016/12/22 14:50:30:450::[2420] Running 64-bit setup on a 64-bit operating system.

    2016/12/22 14:50:30:450::[2420] Command line: "D:\setup.exe"

    2016/12/22 14:50:30:466::[2420] No command line arguments given

    2016/12/22 14:50:31:075::[2420] Verify file signature in "D:\setup.exe"

    2016/12/22 14:50:31:122::[2420] D:\setup.exe is trusted.

    2016/12/22 14:50:31:122::[2420] Verify file signature in "D:\proplusr.ww\OSETUP.DLL"

    2016/12/22 14:50:31:153::[2420] D:\proplusr.ww\OSETUP.DLL is trusted.

    2016/12/22 14:50:31:450::[2420] Using setup controller dll at [D:\proplusr.ww\OSETUP.DLL].

    2016/12/22 14:50:31:450::[2420] PERF: TickCount=4187250 Name=OBootStrapper::Run Description=Calling RunSetup

    2016/12/22 14:50:31:497::[2420] PERF: TickCount=4187296 Name=RunSetup Description=Begin function

    -0000000FF1CE}[~]{90150000-0016-0409-1000-0000000FF1CE}[~]{90150000-0018-0409-1000-0000000FF1CE}[~]{90150000-0044-0409-1000-0000000FF1CE}[~]{90150000-00C1-0409-1000-0000000FF1CE}[~]{90150000-002C-0409-1000-0000000FF1CE}[~]{90150000-012B-0409-1000-0000000FF1CE}[~]{90150000-0090-0409-1000-0000000FF1CE}[~]{90150000-00BA-0409-1000-0000000FF1CE}[~]{90150000-00A1-0409-1000-0000000FF1CE}[~]{90150000-001F-0C0A-1000-0000000FF1CE}[~]{90150000-00E2-0409-1000-0000000FF1CE}[~]{90150000-00E1-0409-1000-0000000FF1CE}[~]{90150000-00C1-0000-1000-0000000FF1CE}[~]{91150000-0011-0000-1000-0000000FF1CE}[~]" INSTALLLOCATION="C:\Program Files\Microsoft Office" LICTYPE="ltGrace" SLD_TRIALTYPE="0" ACIDS="064383FA-1538-491C-859B-0ECAB169A0AB;090506FC-50F8-4C00-B8C7-91982A2A7C99;0BC1DAE4-6158-4A1C-A893-807665B934B2;0C4E5E7A-B436-4776-BB89-88E4B14687E2;149DBCE7-A48E-44DB-8364-A53386CD4580;1B686580-9FB1-4B88-BFBA-EAE7C0DA31AD;2030A84D-D6C7-4968-8CEC-CF4737ACC337;26B6A7CE-B174-40AA-A114-316AA56BA9FC;2F756D47-E1B1-4D2A-922B-4D76F35D007D;3AD61E22-E4FE-497F-BDB1-3E51BD872173;41499869-4103-4D3B-9DA6-D07DF41B6E39;46D2C0BD-F912-4DDC-8E67-B90EADC3F83C;4CB3D290-D527-45C2-B079-26842762FDD3;58E55634-63D9-434A-8B16-ADE5F84737B8;65C607D5-E542-4F09-AD0B-40D6A88B2702;6AE65B85-E04E-4368-80A7-786D5766325E;6E5DB8A5-78E6-4953-B793-7422351AFE88;7A75647F-636F-4607-8E54-E1B7D1AD8930;82E42CB5-1741-46FB-8F2F-AC8414741E8D;881D148A-610E-4F0A-8985-3BE4C0DB2B09;8DED1DA3-5206-4540-A862-E8473B65D742;A8119E32-B17C-4BD3-8950-7D1853F4B412;B6B47040-B38E-4BE2-BF6A-DABF0C41540A;BACD4614-5BEF-4A5E-BAFC-DE4C788037A2;BB00F022-69DA-4BE3-968D-D9BCD41CF814;C5A706AC-9733-4061-8242-28EB639F1B29;DB56DEC3-34F2-4BC5-A7B9-ECC3CC51C12A;DFC5A8B0-E9FD-43F7-B4CA-D63F1E749711;E3DACC06-3BC2-4E13-8E59-8E05F3232325;E538D623-C066-433D-A6B7-E0708B1FADF7;FF02E86C-FEF0-4063-B39F-74275CDDD7C3" SLD_PID="00216-00000-00000-AA627" SLD_PKU="0" actual error code 1603 but will be translated to success due to continue marking'

    2016/12/22 14:51:10:528::[5956] MSI(COMMONDATA): '1: 2 2: 1 '

    2016/12/22 14:51:10:544::[5956] MSI(COMMONDATA): '1: 2 2: 1 '

    2016/12/22 14:51:10:559::[5956] MSI(TERMINATE): '<NULL>'

    2016/12/22 14:51:10:559::[5956] 12/22/2016 14:51:06 MSI transaction rolled back.

    2016/12/22 14:51:10:559::[5956] Unable to cancel a system restore point.

    2016/12/22 14:51:10:559::[2420] Showing completion dialog.

    2016/12/22 14:51:15:108::[2420] Reboot requested if needed.

    2016/12/22 14:51:15:108::[2420] No reboot is needed.

    2016/12/22 14:51:15:123::[2420] Catalyst execution finished: 12/22/2016 14:51:15.  Return code: 1603.

    2016/12/22 14:51:15:123::[2420] PERF: TickCount=4230921 Name=RunSetup Description=End function

    Note: limited on what I could post so only part of the log file is here, starting part and ending part.

    Help please....

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  4. Anonymous
    2016-12-02T01:24:40+00:00

    Find a trial, or something, of Office 2016 and see if it installs. Then you'll know where else to look...

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  5. Anonymous
    2016-12-01T22:30:03+00:00

    ok, I have been installing and uninstalling 2013 for hours now. I even recovered my surface back to factory just in case. I've followed all the steps and here's what happens. I get the error but I ignore it and wait for the install to finish. it does show up in the uninstall section and I can open the apps on the start page BUT I cant open any of the office files I create with the install or even old files. the files do not have an office icon on them (even the ones I created in the 'new' office).

    so I did get the error but the program installed (not correctly apparently) and I can create office files but they are not associated with office.

    whats next?

    by the way, office was the first thing I installed after joining the domain. no AV or malware installed

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