Cannot install office 2013 Error "Microsoft office professional plus 2013 encountered an error during setup"

hello, 

I got the problem when i want to install microsoft office 2013. The Problem is when i click the setup, setup is running well at the first time. But when the installation almost finish, appear notification "microsoft office professional plus 2013 encountered an error during setup" then i click close and appear notification again " microsoft setup bootstrapper has stopped working".  previously, i had installed microsoft office 2013 preview and i uninstalled please help me solve this problem.

Now i already installed office 2010, i want install office 2013,

Thanks,

Isuru

Hi,

Please provide more information about this issue to help you better.

1. What do you mean by ‘Where to see the error report’?
2. Are you facing issues installing the Office suite?
3. Which is the operating system installed on the computer?
4. What are the troubleshooting steps you have tried so far?

To check Event Viewer logs you may follow instructions mentioned below.

a) Initiate Run by pressing the Windows Hot Key + R. Now type eventvwr.msc and press Enter on your keyboard to launch the Event Viewer application.

b) When Event Viewer opens up you can look at the left pane and view the logs regarding the specific action (Microsoft Office) on Windows.

I look forward to your reply to assist you further.

Thank you.

Where to see the error report?

Thank you, that was really helpful.

Noticing your detail about the processes you went through, I found that a couple more could've/should've been tried. They may be in the "few more", but I found these to be critical.

1. "%temp%" to get the complete temp folder content. Just typing "temp" doesn't always get it done. Then you "Select All", and "Delete". All of the items won't show themselves deleted, and you get the message that they couldn't be deleted.
2. Restart the computer...,
3. Type "regedit" into the search box, and when it opens, go through each HKEY category, find "Software">Microsoft>Office anything, and delete the keys. And you must go through EACH Key category, all 5.
4. Restart the computer...,
5. After restart, check "C://ProgramFiles/MicrosoftOffice/Office15", and delete that folder.
6. Restart the computer...,

After restart, right click on the Office location, and select "Open". Scroll to "setup", right click and choose to "Run as administrator"...,

That's no guarantee, but that is my two cents worth. It worked for me on both systems that I had trouble with. Whenever you attempt an install, there are bits and pieces of the data associated with the application in all of the critical areas. And they will appear to block any installation processes.