Cannot install office 2013 Error "Microsoft office professional plus 2013 encountered an error during setup"

Anonymous
2013-08-03T19:20:40+00:00

hello, 

I got the problem when i want to install microsoft office 2013. The Problem is when i click the setup, setup is running well at the first time. But when the installation almost finish, appear notification "microsoft office professional plus 2013 encountered an error during setup" then i click close and appear notification again " microsoft setup bootstrapper has stopped working".  previously, i had installed microsoft office 2013 preview and i uninstalled please help me solve this problem.

Now i already installed office 2010, i want install office 2013,

Thanks,

Isuru

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Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2015-05-24T09:17:28+00:00

    Hi,

    Please provide more information about this issue to help you better.

    1. What do you mean by ‘Where to see the error report’?
    2. Are you facing issues installing the Office suite?
    3. Which is the operating system installed on the computer?
    4. What are the troubleshooting steps you have tried so far?

    To check Event Viewer logs you may follow instructions mentioned below.

    a) Initiate Run by pressing the Windows Hot Key + R. Now type eventvwr.msc and press Enter on your keyboard to launch the Event Viewer application.

    b) When Event Viewer opens up you can look at the left pane and view the logs regarding the specific action (Microsoft Office) on Windows.

    I look forward to your reply to assist you further.

    Thank you.

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  2. Anonymous
    2015-05-20T15:48:40+00:00

    Where to see the error report?

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  3. Anonymous
    2015-05-20T01:27:59+00:00

    Thank you, that was really helpful.

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  4. Anonymous
    2015-04-28T13:03:56+00:00

    Thanks Deepa,

    This fixit work for me.

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  5. Anonymous
    2015-04-22T13:15:07+00:00

    what were those two services?

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