Cannot install office 2013 Error "Microsoft office professional plus 2013 encountered an error during setup"

Anonymous
2013-08-03T19:20:40+00:00

hello, 

I got the problem when i want to install microsoft office 2013. The Problem is when i click the setup, setup is running well at the first time. But when the installation almost finish, appear notification "microsoft office professional plus 2013 encountered an error during setup" then i click close and appear notification again " microsoft setup bootstrapper has stopped working".  previously, i had installed microsoft office 2013 preview and i uninstalled please help me solve this problem.

Now i already installed office 2010, i want install office 2013,

Thanks,

Isuru

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  1. Anonymous
    2015-04-21T04:16:47+00:00

    Hello,

    Welcome to Microsoft Community and thank you for posting your query.

    What happens when you try to install Office on the computer?

    Do you receive any error message when you try to install Office on the computer?

    What are the troubleshooting steps you have tried?

    You may refer to the general troubleshooting steps mentioned in the article below while installing Office 2013/ Office 365 and verify the status.

    http://support.microsoft.com/kb/2822317

    I hope the above information helps. Let us know if you need further assistance.

    Thank you.

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  2. Anonymous
    2015-04-21T02:34:24+00:00

    I am unable to install Microsoft Office Professional plus 2013 on the computer.

    I tried renaming the Microsoft Help.old and tried to install Office but still unable to install office.

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  3. Anonymous
    2015-04-17T15:57:49+00:00

    Another thing to try is stopping the service called 'Office Software Protection Platform' - this helped me after a failed installation.

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  4. Anonymous
    2015-04-03T11:35:28+00:00

    Hello everyone.

    I'm writing also in regard of this post ("Error:**Microsoft Setup Bootstrapper has stopped working").

    So basically I was trying to install Microsoft Office 2013 and was instantly receiving "Microsoft Office Professional Plus 2013 encountered an error during setup" error. Tried cleaning all registry stuff, *Microsoft Fix-It,*played with Task Scheduler and all the things guys mentioned here. So I pretty much gave up and went searching for alternatives. Downloaded some open-source programs and saw that I couldn't install them either! Another problem. Windows Installer service was faulted. To be precise, it was missing. So I followed method 2 given in this post and bingo, I got no setup error nor bootstrapper faults! 

    I hope it helps.

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  5. Anonymous
    2015-02-26T23:57:05+00:00

    i tried this and it worked! well i just renamed the folder to Microsoft Help.OLD and just tried reinstalling without rebooting in cleaning mode and it worked! ty :)

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