Sorry, we are having some temporary server issues

Anonymous

I have installed office 2013 (64 Bit), on WIN 8 Machine (new laptop), and after all the updates, I get this error continuously for last two days :(

I do not have Office365 subscription, I have bought a regular retail box.

I also tried to look at the following key using regedit (HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Internet\WebServiceCache\AllUsers\office15client.microsoft.com\config15–lcid=1033&syslcid=2057&uilcid=1033&build=15.0.4433&crev=1\FilePath)

I do not have \Internet\ folder in my registry, so not sure where the error is :(

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Anonymous

I solved this issue for myself by doing this:

Open Internet Explorer (I know, weird, right? Apparently they are connected somehow and even if you never use Explorer you have to do this to solve this activation problem.)

Go to Tools>Internet Options>Advanced>Reset Button

Once it has completed resetting to default settings, it will prompt you to restart your machine.

Then Office automatically started streaming..for quite a while..presumably an additional update??

When that was complete, I opened Excel, clicked Activate and it worked. It ACTUALLY worked, after a week of "Sorry, we are having temporary server issues." Turns out it wasn't temporary OR a server issue. I hope this works for everyone with this problem and you won't have to spend hours on the phone and Googling for clues to troubleshoot this error.

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Anonymous

Well !! it worked with me.. I was connected on wifi.. there was network setting which was preventing me from logging in, I moved to a different WIFI network, and it logged in (wasted three hours) :(

I think MS Off connects to specific ports, if those could have been know, it would have saved a lot of stress :(

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115 additional answers

Anonymous

2017-03-09T20:27:13+00:00

I just had same problem. So, I opened IE, but couldn't reach the Internet. In the Connections setting, LAN settings, Use a proxy server was checked (no proxy server address was populated). Once I unchecked that prroducts activated and Outlook was able to find my email account. All was good.
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Anonymous

2017-07-14T12:32:36+00:00

I had this issue with O365 Pro Plus. This solved it. :)
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Anonymous

2017-09-12T14:36:52+00:00
I had the same problem. I ended up noticing that the "Click-to-Run Support" update (KB4022405) did not install (I have a click-to-run version of MS Office 365), which was associated with the infamous 6/17/17 Windows 10 update. You can't delete this particular update as "uninstall" is not available. So, I ended up downloading and running the Windows Update Troubleshooter (https://support.microsoft.com/en-us/help/4027322/windows-windows-update-troubleshooter). After running the program and restarting, I opened up MS Word, and I was already signed in. I tried a lot of other things suggested on various websites, including...
- Editing the office15clicnet...registry entry thingy (not an IT person here)
- Resetting Internet Explorer
- Signing on with a different network
- Reinstalling MS Office 365
- Quick Repair MS Office 365
- Online Repair MS Office 365
None of these things worked, except for using the Windows Update Troubleshooter mentioned above. If you have tried the above work arounds, you might want to give the link above a try. Again, I'm not a computer professional. This is just my experience, and it worked for me.
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