Sorry, we are having some temporary server issues

Anonymous
2013-07-17T10:55:47+00:00

I have installed office 2013 (64 Bit), on WIN 8 Machine (new laptop), and after all the updates, I get this error continuously for last two days :(

I do not have Office365 subscription, I have bought a regular retail box.

I also tried to look at the following key using regedit (HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Internet\WebServiceCache\AllUsers\office15client.microsoft.com\config15–lcid=1033&syslcid=2057&uilcid=1033&build=15.0.4433&crev=1\FilePath)

I do not have \Internet\ folder in my registry, so not sure where the error is :(

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2013-08-22T01:01:48+00:00

I solved this issue for myself by doing this:

Open Internet Explorer (I know, weird, right? Apparently they are connected somehow and even if you never use Explorer you have to do this to solve this activation problem.)

Go to Tools>Internet Options>Advanced>Reset Button

Once it has completed resetting to default settings, it will prompt you to restart your machine.

Then Office automatically started streaming..for quite a while..presumably an additional update??

When that was complete, I opened Excel, clicked Activate and it worked. It ACTUALLY worked, after a week of "Sorry, we are having temporary server issues." Turns out it wasn't temporary OR a server issue. I hope this works for everyone with this problem and you won't have to spend hours on the phone and Googling for clues to troubleshoot this error.

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Anonymous
2013-07-18T13:18:19+00:00

Well !! it worked with me.. I was connected on wifi.. there was network setting which was preventing me from logging in, I moved to a different WIFI network, and it logged in (wasted three hours) :(

I think MS Off connects to specific ports, if those could have been know, it would have saved a lot of stress :(

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  1. Anonymous
    2015-10-01T11:34:47+00:00

    For me it was enough to go to "Programs and Features" --> "Change" --> "enter product key" and enter a product key manually form there.

    hope it helps,

    Per

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  2. Anonymous
    2015-11-22T03:56:54+00:00

    Thank you very much for your great help.

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  3. Anonymous
    2016-01-19T10:23:11+00:00

    Tried the reset through Internet Explore as suggested by ScottHenz.

    This worked for me when I had issues getting into OneDrive for Business (new client version) following a forced password change.  First PC went fine, when I opened up the second PC (laptop) Office itself (Word, Excel etc) worked fine but OneDrive couldn't connect.

    Thanks for this advice.  Just a shame that in two and half years MS hasn't fixed it, or at least given a more meaningful error message!

    Also, what happens when MS drop Internet Explorer in favour of Edge in Windows 10 (I know it's still there at present but presumably in time they will drop it).

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