Sorry, we are having some temporary server issues

Anonymous
2013-07-17T10:55:47+00:00

I have installed office 2013 (64 Bit), on WIN 8 Machine (new laptop), and after all the updates, I get this error continuously for last two days :(

I do not have Office365 subscription, I have bought a regular retail box.

I also tried to look at the following key using regedit (HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Internet\WebServiceCache\AllUsers\office15client.microsoft.com\config15–lcid=1033&syslcid=2057&uilcid=1033&build=15.0.4433&crev=1\FilePath)

I do not have \Internet\ folder in my registry, so not sure where the error is :(

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2013-08-22T01:01:48+00:00

I solved this issue for myself by doing this:

Open Internet Explorer (I know, weird, right? Apparently they are connected somehow and even if you never use Explorer you have to do this to solve this activation problem.)

Go to Tools>Internet Options>Advanced>Reset Button

Once it has completed resetting to default settings, it will prompt you to restart your machine.

Then Office automatically started streaming..for quite a while..presumably an additional update??

When that was complete, I opened Excel, clicked Activate and it worked. It ACTUALLY worked, after a week of "Sorry, we are having temporary server issues." Turns out it wasn't temporary OR a server issue. I hope this works for everyone with this problem and you won't have to spend hours on the phone and Googling for clues to troubleshoot this error.

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Anonymous
2013-07-18T13:18:19+00:00

Well !! it worked with me.. I was connected on wifi.. there was network setting which was preventing me from logging in, I moved to a different WIFI network, and it logged in (wasted three hours) :(

I think MS Off connects to specific ports, if those could have been know, it would have saved a lot of stress :(

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  1. Anonymous
    2015-04-28T14:45:07+00:00

    Hello,

    The problem seems to be a common one :( Whenever I reboot my macbook pro, Microsoft office 365 University locks me out, saying that my product key is incorrect and that they are having 'temporary server issues'. I can still log in to my Microsoft account online, and check that the details are correct. Sometimes this resolves itself, and after a few hours of attempts the account log-in goes through.

    Today I called Microsoft support on their UK line. The tech support staff had no sympathy and offered no help - I spent 11 minutes spelling out my name to them with the phonetic alphabet, and they kept saying that my account was not on their records (even though I was logged in online). Then when I asked to be transferred to someone else they hang up on me. So don't bother to call them!

    It took me several hours, but eventually this combination worked:

    I deleted Microsoft Office from my Applications folder and emptied the trash basket on my macbook. Then I logged into Microsoft online, and re-downloaded Office. I got the same 'temporary server issue' message, so I logged back into Microsoft online and entered another email as an alias on the account. I was then able to log in with the new email, and it works.

    It seems like Microsoft haven't looked into what causes this error message, so I have no idea if this will work for anyone else. Unfortunately they didn't seem interested in helping over the phone, so my advice would be to keep experimenting yourself. Good luck!

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  2. Anonymous
    2015-04-24T06:45:19+00:00

    I'm having this issue for one of my users.  I tried the solution and it hasn't worked for me.  It's very much doing my head in.

    So far the only way I have been able to fix it is to rename the users profile and then log in again which creates a new profile.  The problem with this is you lose all sorts of setting and programs that are for that specific user.  So I was hoping there was some other solution that I could use to fix the problem on the active profile.

    Can someone please give me some kind of light at the end of the tunnel assistance before I through this laptop?

    We are using Windows 8.1 64bit, office 2013, corporate device with a MVL copy of office.

    HELP!!!

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  3. Anonymous
    2015-04-10T12:38:27+00:00

    This worked for me. Thanks a lot !!! Cheers..

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