Sorry, we are having some temporary server issues

Anonymous
2013-07-17T10:55:47+00:00

I have installed office 2013 (64 Bit), on WIN 8 Machine (new laptop), and after all the updates, I get this error continuously for last two days :(

I do not have Office365 subscription, I have bought a regular retail box.

I also tried to look at the following key using regedit (HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Internet\WebServiceCache\AllUsers\office15client.microsoft.com\config15–lcid=1033&syslcid=2057&uilcid=1033&build=15.0.4433&crev=1\FilePath)

I do not have \Internet\ folder in my registry, so not sure where the error is :(

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2013-08-22T01:01:48+00:00

I solved this issue for myself by doing this:

Open Internet Explorer (I know, weird, right? Apparently they are connected somehow and even if you never use Explorer you have to do this to solve this activation problem.)

Go to Tools>Internet Options>Advanced>Reset Button

Once it has completed resetting to default settings, it will prompt you to restart your machine.

Then Office automatically started streaming..for quite a while..presumably an additional update??

When that was complete, I opened Excel, clicked Activate and it worked. It ACTUALLY worked, after a week of "Sorry, we are having temporary server issues." Turns out it wasn't temporary OR a server issue. I hope this works for everyone with this problem and you won't have to spend hours on the phone and Googling for clues to troubleshoot this error.

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Anonymous
2013-07-18T13:18:19+00:00

Well !! it worked with me.. I was connected on wifi.. there was network setting which was preventing me from logging in, I moved to a different WIFI network, and it logged in (wasted three hours) :(

I think MS Off connects to specific ports, if those could have been know, it would have saved a lot of stress :(

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  1. Anonymous
    2013-10-15T21:44:09+00:00

    This works perfectly.  Many thanks.

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  2. Anonymous
    2013-10-11T20:43:12+00:00

    I did not have any trouble with Office 2013 until Microsoft updates were downloaded. Went to repair and selected change. Uninstall has taken place, but it will not allow me to reinstall.

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  3. Anonymous
    2013-10-11T18:32:57+00:00

    Hi, 

    I had the same problem with my new Office 2013 Trial setup. I googled and found out the solution. Unfortunately I don't have the reference link but can explain.

    Goto Control panel

    Goto Add/Remove programs

    Locate Microsoft Office Professional Plus 2013.

    Right-Click - Change

    Choose Enter Product Key.

    It will the give you the option to enter the key. Type in the Key and press next.

    It will then take some time to install the configure Office.

    This resolved my issue.

    Hope it will help others as well..

    Cheers,

    Deepak

    Thank you so much! I restored my OS and reinstalled the office and had the same problem. Worried if I could re-activate it, but successfully made it by the Control Panel operation!

    Recommended to others who have a similar problem.

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