Sorry, we are having some temporary server issues

Anonymous
2013-07-17T10:55:47+00:00

I have installed office 2013 (64 Bit), on WIN 8 Machine (new laptop), and after all the updates, I get this error continuously for last two days :(

I do not have Office365 subscription, I have bought a regular retail box.

I also tried to look at the following key using regedit (HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Internet\WebServiceCache\AllUsers\office15client.microsoft.com\config15–lcid=1033&syslcid=2057&uilcid=1033&build=15.0.4433&crev=1\FilePath)

I do not have \Internet\ folder in my registry, so not sure where the error is :(

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2013-08-22T01:01:48+00:00

I solved this issue for myself by doing this:

Open Internet Explorer (I know, weird, right? Apparently they are connected somehow and even if you never use Explorer you have to do this to solve this activation problem.)

Go to Tools>Internet Options>Advanced>Reset Button

Once it has completed resetting to default settings, it will prompt you to restart your machine.

Then Office automatically started streaming..for quite a while..presumably an additional update??

When that was complete, I opened Excel, clicked Activate and it worked. It ACTUALLY worked, after a week of "Sorry, we are having temporary server issues." Turns out it wasn't temporary OR a server issue. I hope this works for everyone with this problem and you won't have to spend hours on the phone and Googling for clues to troubleshoot this error.

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Anonymous
2013-07-18T13:18:19+00:00

Well !! it worked with me.. I was connected on wifi.. there was network setting which was preventing me from logging in, I moved to a different WIFI network, and it logged in (wasted three hours) :(

I think MS Off connects to specific ports, if those could have been know, it would have saved a lot of stress :(

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  1. Anonymous
    2014-11-22T17:32:57+00:00

    Thought I was at a solution. now Explorer won't fully load, don't have access to Internet Options - grayed out. so frustrated.

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  2. Anonymous
    2014-11-11T21:39:42+00:00

    I tried all the suggestions within this thread, but none allowed me an opportunity to enter my product key until I figured out the solution that worked for me (a bit embarrassed it took me so long.) 

    For those where the regedit.exe, new hard wired connection, change program from control panel programs and IE fix from Scott still doesn't work for you (as they didn't for me), try disconnecting from wireless and wired. Once you're offline, open MS Office, Visio or Project and rather then getting only a quick repair or repair options (which did nothing to solve the issue), it instead offers a new and welcomed message: "We are unable to connect right now. Please check your network and try again later. Enter a product key instead.

    Entered the keys, waited a couple minutes, closed the application, reopened and it was fine both offline and when I reconnected. Hope this helps someone else.

    Thanks to all the other folks posting answers that led me along to resolving my issue.

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  3. Anonymous
    2014-10-24T21:55:34+00:00

    So glad I found your post, this fixed things instantly

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