Sorry, we are having some temporary server issues

Anonymous
2013-07-17T10:55:47+00:00

I have installed office 2013 (64 Bit), on WIN 8 Machine (new laptop), and after all the updates, I get this error continuously for last two days :(

I do not have Office365 subscription, I have bought a regular retail box.

I also tried to look at the following key using regedit (HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Internet\WebServiceCache\AllUsers\office15client.microsoft.com\config15–lcid=1033&syslcid=2057&uilcid=1033&build=15.0.4433&crev=1\FilePath)

I do not have \Internet\ folder in my registry, so not sure where the error is :(

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2013-08-22T01:01:48+00:00

I solved this issue for myself by doing this:

Open Internet Explorer (I know, weird, right? Apparently they are connected somehow and even if you never use Explorer you have to do this to solve this activation problem.)

Go to Tools>Internet Options>Advanced>Reset Button

Once it has completed resetting to default settings, it will prompt you to restart your machine.

Then Office automatically started streaming..for quite a while..presumably an additional update??

When that was complete, I opened Excel, clicked Activate and it worked. It ACTUALLY worked, after a week of "Sorry, we are having temporary server issues." Turns out it wasn't temporary OR a server issue. I hope this works for everyone with this problem and you won't have to spend hours on the phone and Googling for clues to troubleshoot this error.

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Anonymous
2013-07-18T13:18:19+00:00

Well !! it worked with me.. I was connected on wifi.. there was network setting which was preventing me from logging in, I moved to a different WIFI network, and it logged in (wasted three hours) :(

I think MS Off connects to specific ports, if those could have been know, it would have saved a lot of stress :(

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  1. Anonymous
    2016-04-01T16:18:47+00:00

    It works fine for me. 

    Thx !

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  2. Anonymous
    2016-03-16T12:34:38+00:00

    I finally figured where's the problem:

    If you are using Proxy or VPN to connect to Internet. Your IE should also have the same settings as your other browsers like Mozilla or Chrome.

    To Change the proxy settings:

    Tools>Internet Options>Connections Tab>LAN Settings> Check on "Use proxy server..." and enter your proxy details.

    Office should immediately start connecting online

    I had this issue with Office 365 custom install

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  3. Anonymous
    2016-03-10T07:53:56+00:00

    First time around I did not check the box for deleting personal settings.

    Save yourself the computer restart (some instructions on this issue say you should).

    Be sure you check that box.

    The Advanced Reset button action will then give you the four check marked items and you will be good to go.

    (yeah --- "good to go" --- lol --- just like the stupid Word spell checker confirmation)

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