A family of Microsoft word processing software products for creating web, email, and print documents.
Request to the Moderator(s)
May I request the Moderator to close this ticket?
Thank you.
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A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Request to the Moderator(s)
May I request the Moderator to close this ticket?
Thank you.
Yes I did.
Obviously you missed the point of my reply. Fortunately the OP got it.
I described all of the options and some of the rational behind them so that he could make an informed decision. His choice was to follow your suggestion to submit feedback.
The form letter you got was a way of trying to find out if the problem has been resolved.
If it has as a result of one of the provide replies you have the option of using the "Mark as Answer" hyperlink. Having the original poster mark the reply as answer is "best". It provides other people with confirmation that the reply really did work for the original poster "in the real world".
If none of the replies worked, then you can post a reply saying that to keep the question open
If you found your own alternate fix, it would be appreciated if you posted a reply listing the fix you used. That way later, other people with the same problem will be know how to fix it too. The forum is does not allow you to mark your own replies as "answer", but you can simply add a comment at the end to the effect "PS: moderator, please mark this as the reply".
If the original poster does not provide any sort of feedback, then some moderators will pick "their best guess" at an "answer" (usually one provided by another moderator) because it is the standard "Official" MS reply, even though many people have not found it effective. Personally, I place little to no value on these "answers" because there is no confirmation from the original poster that it worked.
Thank you for your reply. You have dealt with the question fully and I have understood your point of view. I have submitted the feedback.
Did you click on the option to take a survey? That might give you a better opportunity to provide feedback; or you can give direct feedback at http://answers.microsoft.com/en-us/feedback/forum. No one who can act on it will see it here.
I have submitted the feedback.
Have you actually read this thread? If you had, you'd realize the OP is never going to mark any reply as the answer, and he says as much in his post above. That's why I suggested he provided feedback about the uselessness of the reminder email.