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I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 2013. What should I do?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Naman,
If you receive this error:
“Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code 30088-4”
Use this article to remove Office and then try installing it again.
Microsoft, you must be the biggest bunch of losers on the face of the planet. I open my computer to do some work and this is where I find myself, using my time to fix errors made by your incompetent team.
Yes - I did and it worked - can I have the lost time back please Microsoft?
The point which MS are dodging is someone (yes, a person) in Microsoft did something to screw a large number of valid Office 2013 installations.
Who in Microsoft has the balls to explain what happened and apologise to their customers who pay their salaries?
I have purchased microsoft office 2013 for home for Rs 420/month. I got error massage no 30088-4 .and for office 365 home primium ,error massage no 30125-4 &30145-4.Please help me to install
Hello,
Did you register the purchased edition of Office 2013?
Did you refer to the Microsoft article provided by ‘Vidyaranjan’ in the thread?
If no, you may run the fix it tool from the following article which will remove all the installed components of Office 2013 from the computer.
http://support.microsoft.com/kb/2739501
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.
Once the uninstallation is completed, you may use the installation source file to reinstall Office 2013 on the computer and verify the status.
You may also refer to the general troubleshooting steps mentioned in the article below while installing Office 2013 on the computer.
http://support.microsoft.com/kb/2822317
I hope the above information helps. Let us know if you need further assistance.
Thank you.
tried everything in these articles, went through it all painfully step by step and NOTHING worked, still get message that i am unable to reinstall office 365 and refers me to this thread. So far for the cost of a years subscription I have had office working on my windows 7 64 ultimate computer for 1 day.
Luckily I also have a Mac and it installed fine on that machine, obviously microsoft applications just don't like windows, lol.
Anyway, can anybody at microsoft actually look at the specific problem that occurred with the update they did the other day that seems to have screwed so many peoples installs up and fix the issue instead of simply posting links to generic troubleshooting articles. I guess they already have their money so who cares if the users can actually access what they paid for.