Office 2013 error message “Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code 30088-4”

Anonymous
2014-03-20T20:55:17+00:00

I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 2013. What should I do?

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Anonymous
2014-03-20T20:57:20+00:00

Hi Naman,

If you receive this error:

“Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code 30088-4”

Use this article to remove Office and then try installing it again.

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  1. Anonymous
    2014-07-19T02:48:00+00:00

    I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help.  I have no idea if everything I was doing is gone or not.  I didn't need my master's degree..  How do you get the idiots at Microsoft to even answer you?  I have had other problems, and it is dam near impossible to contact anyone.  If you do connect with them, it takes months to come to a successful conclusion. HELP!!!!!!!!!!!!!!!!!!!!!!!!!

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  2. Anonymous
    2014-07-19T20:57:13+00:00

    I have the same problem, but my error message is in spanish.  I do not see any solutions, so where are people going to get this resolved.  If I look far enough in this thread, is there a solution?

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  3. Anonymous
    2014-07-26T14:10:16+00:00

    Hello,

    I know how difficult it is if you are unable to install Office on the computer.

    Did you try any troubleshooting steps to resolve this issue?

    If no, you may try the steps mentioned from my previous reply and check if it resolves the issue.

    I hope the above information helps. Let us know if you need further assistance.

    Thank you.

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  4. Anonymous
    2014-08-18T13:13:31+00:00

    See the Article “Why can’t I start my Office 2013 application at:

    http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

    If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:

    http://support.microsoft.com/kb/2739501

    saving it to your computer and then running it.

    Then reinstall Office by logging into www.office.com/myaccountwith your registered email address and click Install Office.

    I've tried all of that 10 times now and still all I get is "Something went wrong" no error number, nothing useful.

    The uninstall "FixIt" doesn't fix anything but tells me I've got Click-To_Run installed, so why doesn't that appear in Control panel| Programs & Features?

    Office2013 appears to me to be flaky and unreliable, as several of my colleagues have had major problems too. Please Make Office2010 available again - that just works!!!

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