Office 2013 error message “Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code 30088-4”

I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 2013. What should I do?

What is MS doing? Letting people find there way through Forums? I never had this before when Office was available through a CD.

Hello Lawrence,

Did you purchase a retail copy of Office 2013 or Office 365 Home subscription?

Are you finding the same error message when you try to install Office on the computer?

Did you try any steps to resolve this issue?

If no, you may run the fix it tool from the following article which will remove all the installed components of Office 2013 from the computer.

http://support.microsoft.com/kb/2739501

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

Once the uninstallation is completed you may use the installation source file to reinstall Office 2013 on the computer and verify the status.

You may also refer to the general troubleshooting steps mentioned in the article below while installing Office 2013 on the computer.

http://support.microsoft.com/kb/2822317

If the above steps fail, provide us the screen shot of the error message to check and help you better.

Thank you.

I have been (unsuccessfully) trying to install Office onto this laptop for over a year.  I purchased Office through my employer's HUP.  When I tried a year ago, here's how far I got:

1. purchased software
2. downloaded
3. started to run installation and....

Windows crashed.  So, I tried to re-install.  Error. Tried to uninstall. Nothing. Deleted the install file and re-downloaded.  Nothing.  Tried to "uninstall" (per support instructions), which didn't make any sense since it never installed properly in the first place.  Nothing.  Two weeks and never found a resolution. Gave up and went back to working off of Office on my old laptop.

Then, today, my employer sends out a new HUP message and I thought, well, I'll try this again!  This is how far I got tonight:

1. purchased software (AGAIN!!)
2. downloaded
3. started to run installation and...

Yep, it crashed about 8% into the process, giving me this error message:

Yes, I clicked on the link. The FAQs there do not answer my questions.  I cannot use the "Fix this" link suggest in this post - nothing happens when I click on it.  I can't uninstall - the darn thing was never installed properly in the first place!  So, I would really like a REAL solution, or my money back.  This is ridiculous.  I'm using Office 97 on my old laptop...argh.

Please HELP!!!!!!!

Hello Sharence,

I know how difficult it is if you are unable to install Office on the computer.

Did you save the ‘fix it’ tool on the computer and then try to run it?

If no, you may save the ‘fix it’ tool on the computer from the following article and then try to run the tool which will remove all the installed components of Office 365/Office 2013 from the computer.

http://support.microsoft.com/kb/2739501

Once the uninstallation is completed you may sign in to www.office.com/myaccount using the subscribed/registered email address, download and install Office from my account page and verify the status.

If the fix it fails, lets  manually uninstall Office 2013/Office 365 by following the section ’**Manual steps to remove Microsoft Office 2013 MSI installations’**from the following article this will remove all the installed components of Office 2013/Office 365 from the computer.

http://support.microsoft.com/kb/2739501

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

You may also refer to the general troubleshooting steps mentioned in the article below while installing Office 2013/Office 365 subscription.

http://support.microsoft.com/kb/2822317

I hope the above information helps. Let us know if you need further assistance.

Thank you.