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I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 2013. What should I do?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Naman,
If you receive this error:
“Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code 30088-4”
Use this article to remove Office and then try installing it again.
quieron instalar office
de hecho hice el pago y menciona que hay un problema.
Por favor ayuda.
How do I get Microsoft Office back? I've already purchased it.
Office 2013 error message “Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code 30088-4”
I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 2013. What should I do?
Hello,
Did you register the purchased edition of Office 2013?
Did you refer to the Microsoft article provided by ‘Vidyaranjan’ in the thread?
If no, you may run the fix it tool from the following article which will remove all the installed components of Office 2013 from the computer.
http://support.microsoft.com/kb/2739501
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.
Once the uninstallation is completed, you may use the installation source file to reinstall Office 2013 on the computer and verify the status.
You may also refer to the general troubleshooting steps mentioned in the article below while installing Office 2013 on the computer.
http://support.microsoft.com/kb/2822317
I hope the above information helps. Let us know if you need further assistance.
Thank you.