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I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 2013. What should I do?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Naman,
If you receive this error:
“Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code 30088-4”
Use this article to remove Office and then try installing it again.
All I did was Save the file instead of just clicking run.
I have the error. I de-activated and tried to re-activate; no help.
I could not re-install so I used the utility and fix posted here to remove Office, after which I was able to install it again. My account page shows one license used and the install was successful.
If I try to activate the product I get a message telling me there is an unspecified error and the product cannot be activated just now.
So, I have a legally purchased product that was working until I had my laptop keyboard replace and now it will not activate.
Follow-up note:
I Googled the error and got to a Microsoft Live support site. This annoying window follows the screen, asking I want to chat. I chose to do so.
The window advised that they were reviewing my concern and would get to me shortly. That is interesting because I never was asked to enter the concern. There was also no progress bar to let me know I was actually in queue.
So, I have a dead product that cannot be activated with no support available. It works very well on my desktop but this laptop is mostly useless without it.
Microsoft strikes again.
UPDATE:
Microsoft Live's support site recommended going to Control Panel and running a repair. I did, and it re-installed the program. I was then taken through the license process. It still fails with this error:
We're sorry, something went wrong and we can't do this for you right now. Please try again (0x80070005).
This really sucks.
something went wrong, purchased microsoft publisher try to install but my entire microsoft office is gone. what should i do???? urgent please reply.