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I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 2013. What should I do?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Naman,
If you receive this error:
“Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code 30088-4”
Use this article to remove Office and then try installing it again.
Can you please reply and help me download and install the sofware
no entiendo
I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 2013. What should I do?
I installed Office 365 in January on my laptop and my desktop. The laptop has been mostly idle since then.
There was a .problem with a stuck key that .required replacing the keyboard under warranty. The new keyboard works fine. Nothing else was done to the computer.
When I fired up the laptop Excel told me the product was unlicensed. I could not even copy text from the spreadsheet; it only displays documents. I logged in and found the laptop listed as being licensed. The activation option tells me it can't do that right now.
I de-activated the install and then tried to re-activate but that did not work. I tried to re-install and I got the error that something went wrong. How descriptive.
Now I am getting nervous about using this product. If it is going to shut down for some reason I could be stranded with no way to operate. I like the product but when I consider that I may lose access to it through no fault of my own I am very concerned.
I notice that Word Perfect's suite is only $99 and includes everything. I don't care to use the cloud or the on-line disk storage that comes with this product so Word Perfect may be the way to go in the future. If Office will run reliably I would like to stay with it but this is worrisome.