This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 2013. What should I do?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Naman,
If you receive this error:
“Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code 30088-4”
Use this article to remove Office and then try installing it again.
To remove all traces of the Office installation by download the fixit from the following article:
http://support.microsoft.com/kb/2739501
and save it to your computer and then run it.
To reinstall Office, log into www.office.com/myaccountwith your registered email address and click Install Office.
como puedo instalar sin problema?
I have tried looking for help on line, but I haven't had much luck. When I click Word or Excl to open,I either get the sorry there was a problem message or the screen to enter my product code won't come up. It says it needs to be repaired, but nothing happens.
I have been getting messages that something needed to be done. I tried to do install, re-install and contact support. Now I cannot use my software.