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I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 2013. What should I do?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Naman,
If you receive this error:
“Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code 30088-4”
Use this article to remove Office and then try installing it again.
I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 2013. What should I do?
What does it mean and how do I fix it?
Why should we have to remove Office to fix a Microsoft problem. If you have created a problem with an upgrade, this is unacceptable customer service.
ABSOLUTELY!!!!!! Notice the timeline of this error. All in the last few days.
Nancy, Microsoft has already destroyed your Office so you have to uninstall it with their own Fixit software.
Use **this article** to remove Office and then try installing it again.
I copied this from one of the earlier responses and it worked for me. Make sure you follow all steps exactly.
It looks as if MS is employing people who were not good enough to work for Google, Facebook or Apple. They come cheaper. Service is not important if you are a monopolist.
I have not even seen an apology from them. I guarantee that their lawyers have ensured you never can hold them responsible for their mistakes. You have no idea how I hate Microsoft for making our lives so hard with sloppy software over the years. They are only good at raking in money.
If you follow the steps in the article you will be done in 30 minutes. Make sure you have the key for your original purchase of Office.
Good luck
Hans
Hi Hans,
I'm glad this worked for you but when I tried it, it didn't fix my problem.
Barbara