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I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 2013. What should I do?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Naman,
If you receive this error:
“Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code 30088-4”
Use this article to remove Office and then try installing it again.
I don't know if this will help anyone, but here's what I did to solve my Office problem. First I signed into my Microsoft account and had a verify code sent to my email- opening my email in a new page, I got the code, went back and put it in on the account page. Next is where it gets fuzzy as I could not find my way back to write the steps down for you, but I believe I went to My Products (I think this is where there was something about devices). I think I clicked on something referring to Office and how Microsoft could activate it for me. I clicked activate and a few seconds later a screen popped up asking to shut down current programs and to restart the computer. I closes my internet browser, restarted the computer, when it was back up I clicked on Word, signed in and it was ready to go. I don't know if it was just a fluke and my instructions are vague to the extreme, but it's been working like a charm since. Maybe my ramblings will help you too.
I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 2013. What should I do?
quero instalar o office no meu pc através do office 365 e não consigo completar