This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 2013. What should I do?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Naman,
If you receive this error:
“Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code 30088-4”
Use this article to remove Office and then try installing it again.
I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 2013. What should I do?
What is MS doing? Letting people find there way through Forums? I never had this before when Office was available through a CD.
The update that ran this weekend: not only did it disable my Office 365 University, but it also rendered my laptop unusable. After 2 days of rebooting into safe mode and troubleshooting, I found that my computer works fine IF I disable the service "Microsoft Office Click-To-Run". However, doing that means that I cannot access repair or change Office 365 in the control panel- it does nothing and just does not open or run anything.
This update ALSO removed all my restore points! I have had so many problems with Windows Updates, and it causes me to have to do a restore. The last restore I did was in March 2014, and I had numerous restore points at that time; WHERE DID THEY GO??? I can't do the "Fix-it" and do a re-install- I temporarily do not have access to my Office code; does this mean that I have to go without Office for two weeks until I can get to the code?
This really is unacceptable.
I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 2013. What should I do?
I can't find my product key to access word
It is not necessary to remove it but if you have that option great. Now if you need it you can install the latest version of ABBYY Finereader from http://finereader.abbyy.com/ and it would work without any conflicts. You can also disable the ABBYY Finereader add-in for office applications and it would be fine.