This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 2013. What should I do?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Naman,
If you receive this error:
“Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code 30088-4”
Use this article to remove Office and then try installing it again.
Hello,
I know how difficult it is if you are unable to install Office on the computer.
Did you try any troubleshooting steps to resolve this issue?
If no, you may try the steps mentioned from my previous reply and check if it resolves the issue.
I hope the above information helps. Let us know if you need further assistance.
Thank you.
I have the same problem, but my error message is in spanish. I do not see any solutions, so where are people going to get this resolved. If I look far enough in this thread, is there a solution?
I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. I have no idea if everything I was doing is gone or not. I didn't need my master's degree.. How do you get the idiots at Microsoft to even answer you? I have had other problems, and it is dam near impossible to contact anyone. If you do connect with them, it takes months to come to a successful conclusion. HELP!!!!!!!!!!!!!!!!!!!!!!!!!
Hello Sharence,
I know how difficult it is if you are unable to install Office on the computer.
Did you save the ‘fix it’ tool on the computer and then try to run it?
If no, you may save the ‘fix it’ tool on the computer from the following article and then try to run the tool which will remove all the installed components of Office 365/Office 2013 from the computer.
http://support.microsoft.com/kb/2739501
Once the uninstallation is completed you may sign in to www.office.com/myaccount using the subscribed/registered email address, download and install Office from my account page and verify the status.
If the fix it fails, lets manually uninstall Office 2013/Office 365 by following the section ’**Manual steps to remove Microsoft Office 2013 MSI installations’**from the following article this will remove all the installed components of Office 2013/Office 365 from the computer.
http://support.microsoft.com/kb/2739501
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.
You may also refer to the general troubleshooting steps mentioned in the article below while installing Office 2013/Office 365 subscription.
http://support.microsoft.com/kb/2822317
I hope the above information helps. Let us know if you need further assistance.
Thank you.