Office 2013 error message “Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code 30088-4”

Anonymous
2014-03-20T20:55:17+00:00

I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 2013. What should I do?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2014-03-20T20:57:20+00:00

Hi Naman,

If you receive this error:

Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code 30088-4

Use this article to remove Office and then try installing it again.

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  1. Anonymous
    2014-04-06T02:37:44+00:00

    Follow-up note:  

    I Googled the error and got to a Microsoft Live support site.  This annoying window follows the screen, asking I want to chat.  I chose to do so.

    The window advised that they were reviewing my concern and would get to me shortly.  That is interesting because I never was asked to enter the concern.  There was also no progress bar to let me know I was actually in queue.

    So, I have a dead product that cannot be activated with no support available.  It works very well on my desktop but this laptop is mostly useless without it.  

    Microsoft strikes again.

    UPDATE:

    Microsoft Live's support site recommended going to Control Panel and running a repair.  I did, and it re-installed the program.  I was then taken through the license process.  It still fails with this error:

    We're sorry, something went wrong and we can't do this for you right now.  Please try again (0x80070005).

    This really sucks.

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  2. Anonymous
    2014-04-06T02:10:06+00:00

    I have the error.  I de-activated and tried to re-activate; no help.  

    I could not re-install so I used the utility and fix posted here to remove Office, after which I was able to install it again.  My account page shows one license used and the install was successful.

    If I try to activate the product I get a message telling me there is an unspecified error and the product cannot be activated just now.  

    So, I have a legally purchased product that was working until I had my laptop keyboard replace and now it will not activate.

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  3. Anonymous
    2014-04-05T21:39:06+00:00

    All I did was Save the file instead of just clicking run.

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  4. Anonymous
    2014-04-05T21:10:54+00:00

    I installed Office 365 in January on my laptop and my desktop.  The laptop has been mostly idle since then.

    There was a .problem with a stuck key that .required replacing the keyboard under warranty.  The new keyboard works fine.  Nothing else was done to the computer.  

    When I fired up the laptop Excel told me the product was unlicensed.  I could not even copy text from the spreadsheet; it only displays documents.  I logged in and found the laptop listed as being licensed.  The activation option tells me it can't do that right now.  

    I de-activated the install and then tried to re-activate but that did not work.  I tried to re-install and I got the error that something went wrong.  How descriptive.

    Now I am getting nervous about using this product.  If it is going to shut down for some reason I could be stranded with no way to operate.  I like the product but when I consider that I may lose access to it through no fault of my own I am very concerned.

    I notice that Word Perfect's suite is only $99 and includes everything.  I don't care to use the cloud or the on-line disk storage that comes with this product so Word Perfect may be the way to go in the future.  If Office will run reliably I would like to stay with it but this is worrisome.

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