Office 365 doesn't recognize my Microsoft account

Anonymous
2013-10-18T15:42:52+00:00

I just bought a subscription to Office 365 and entered my email and password for my Microsoft account and the program is telling me that it doesn't recognize that account, which is the only MS account I have and so definitely the one that I used to install the program for the trial period.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2017-07-17T12:54:38+00:00

Hi,

Issues with product activation and subscription are best handled by our Answer Desk - Accounts and Billing team. They can help you determine the reason of the error and provide you an assistance regarding your concern. To get in touch with them, click this link. 

Don’t hesitate to reach out to us if you need further assistance.

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  1. Anonymous
    2016-08-04T08:43:27+00:00

    I never received my activation code after I paid for the product several months ago.

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  2. Anonymous
    2016-08-05T21:53:17+00:00

    I have been doing this for two hours, NOT one thing has worked.  Give me a phone number that I can call and talk to a LIVE person.

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  3. Anonymous
    2016-09-10T14:22:33+00:00

    Hi Joy,

    What happens you login to the ‘My account’ page?

    Go this link http://www.office.com/myaccountand provide us the screenshot to assist you better.

    In case you receive any error message during logging, reply with the error message to assist you better.

    Thank you.

    I did exactly this and it shows me logged in under my live account, which I've had for over 6 years, but on the Office 365 page (the one I purchased and installed) it tells me this.

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  4. Anonymous
    2016-09-10T14:36:43+00:00

    And in the MS My Account page does it show your purchases & the current 365 product?

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