Office 365 doesn't recognize my Microsoft account

Anonymous
2013-10-18T15:42:52+00:00

I just bought a subscription to Office 365 and entered my email and password for my Microsoft account and the program is telling me that it doesn't recognize that account, which is the only MS account I have and so definitely the one that I used to install the program for the trial period.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2017-07-17T12:54:38+00:00

Hi,

Issues with product activation and subscription are best handled by our Answer Desk - Accounts and Billing team. They can help you determine the reason of the error and provide you an assistance regarding your concern. To get in touch with them, click this link. 

Don’t hesitate to reach out to us if you need further assistance.

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  1. Anonymous
    2015-06-27T06:13:10+00:00

    Hello Joan,

    We understand how you feel about the situation. We're sorry for the trouble this has caused.

    1. Are you experiencing this issue while trying to work with the Office applications or activating it?
    2. Which edition of Office suite did you purchase?
    3. From where did you purchase the Office suite? Is it from Microsoft Store?
    4. Did you register your Microsoft account with the purchased Office suite?
    5. Do you find the Office suite listed on the following My Account page on Office.com?

    www.office.com/myaccount

    Kindly reply with necessary information and I'll be happy to assist you further.

    Thank you.

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  2. Anonymous
    2015-08-11T10:22:40+00:00

    Hi,

    I purchased the yearly subscription & when I try to activate the purchase through word it tells me "the account ******@hotmail.com isn't associated with this office product. but im  sure that's it. Its asking for a product key instead, can I just have one of those perhaps?? very annoying!!

    ***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions.***

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  3. Anonymous
    2015-08-12T04:18:32+00:00

    Hi Emily,

    Thank you for choosing Microsoft Communities. Let me help you install Office 2013.

    To help you in resolve your issues I need more information about the issues that you facing

    • Do you have different Microsoft account that you can remember?

    Based on the error message ‘The account isn't associated with this office product’ when you login to www.office.com/myaccount using the email account which is not registered with Office.

    You may log off from all the accounts and then try to login with the registered Microsoft account.

    Ensure that you are signing in with the correct Microsoft ID. You need to sign in using the Microsoft account that was used to register or purchase the Office 2013.

    I hope this helped you, if not do get back to us with more details so that we may assist you further.

    Thank you

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  4. Anonymous
    2015-08-17T07:23:09+00:00

    Hi,

    I have been facing the same issue once I upgraded to Windows 10. Office 365 gives me an error message stating the account isn't associated with this product. I'm being billed monthly and been using just one email id to use microsoft products. I still have the product key and account activation email from Microsoft. Tried uninstalling and installing it. It doesn't work. And my account page shows I have purchased no product through the same email id. Now there is no way to cancel the monthly subscription and am being charged for a product I cannot use.  Is there any solution for this problem?

    Thanks.

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