Office 365 doesn't recognize my Microsoft account

Anonymous
2013-10-18T15:42:52+00:00

I just bought a subscription to Office 365 and entered my email and password for my Microsoft account and the program is telling me that it doesn't recognize that account, which is the only MS account I have and so definitely the one that I used to install the program for the trial period.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2017-07-17T12:54:38+00:00

Hi,

Issues with product activation and subscription are best handled by our Answer Desk - Accounts and Billing team. They can help you determine the reason of the error and provide you an assistance regarding your concern. To get in touch with them, click this link. 

Don’t hesitate to reach out to us if you need further assistance.

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  1. Anonymous
    2018-01-31T16:04:01+00:00

    Call customer support.  Tell them you will discontinue your sevice account unless you get resolution.  Then do it.  I guarantee someone will contact you after that.  Send a fax to corporate relations and let them do the research to get your service working.  We, as shareholders don't want to lose accounts.

    Best of Luck, 

    Emmanuel

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  2. Anonymous
    2018-02-13T21:26:32+00:00

    We paid $99 for Office 365 for one year for up to 5 users and want to install and use the program.  It is not being recognized.

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  3. Anonymous
    2018-03-05T21:08:41+00:00

    I just bought a subscription to Office 365 and entered my email and password for my Microsoft account and the program is telling me that it doesn't recognize that account, which is the only MS account I have and so definitely the one that I used to install the program for the trial period.

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  4. Anonymous
    2018-03-12T20:58:46+00:00

    I recd a message from microsoft that my phone number was deleted and i do noy recognise the email. How do i contact ms to make them aware it was not

    me?

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