Office 365 doesn't recognize my Microsoft account

Anonymous
2013-10-18T15:42:52+00:00

I just bought a subscription to Office 365 and entered my email and password for my Microsoft account and the program is telling me that it doesn't recognize that account, which is the only MS account I have and so definitely the one that I used to install the program for the trial period.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2017-07-17T12:54:38+00:00

Hi,

Issues with product activation and subscription are best handled by our Answer Desk - Accounts and Billing team. They can help you determine the reason of the error and provide you an assistance regarding your concern. To get in touch with them, click this link. 

Don’t hesitate to reach out to us if you need further assistance.

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  1. Anonymous
    2013-10-19T10:32:08+00:00

    I  have purchased    a two year   update  after  trial period    But  get message that  trial expired   Buy  now  when  I  go to buy  now  it tells me  I am already subscribed

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  2. Anonymous
    2013-10-19T10:17:28+00:00

    I am having the same issue. I followed all the steps to set up an account, and I am not able to activate despite resetting passwords either. I continue to receive a pop up that states my password is not associated with the Office Product, My credit card account shows the purchase, yet I have not been able to activate any of the products I paid for.

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  3. Anonymous
    2013-10-19T10:02:43+00:00

    Hi Brian,

    I would need more information to assist you better.

    What is the exact error message you receive?

    Office 365 will be assigned to a particular account, if you login using other live account to My Account page then you won’t be able to view the information for Office 365 purchase.

    Log-off from all the accounts, login to the My Accounts page by using the email address used to purchase Office 365 and check.

    I hope the above information helps. If you need any further assistance reply with more information.

    Thank you.

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  4. Anonymous
    2013-10-19T02:43:07+00:00

    I just installed the upgrade and my Office 365 cannot connect to my account or skydiver. So for example I cannot access my OneNote books on Skydiver. I only have one account

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