Office 365 doesn't recognize my Microsoft account

Anonymous
2013-10-18T15:42:52+00:00

I just bought a subscription to Office 365 and entered my email and password for my Microsoft account and the program is telling me that it doesn't recognize that account, which is the only MS account I have and so definitely the one that I used to install the program for the trial period.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2017-07-17T12:54:38+00:00

Hi,

Issues with product activation and subscription are best handled by our Answer Desk - Accounts and Billing team. They can help you determine the reason of the error and provide you an assistance regarding your concern. To get in touch with them, click this link. 

Don’t hesitate to reach out to us if you need further assistance.

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  1. Anonymous
    2015-02-02T15:12:19+00:00

    Thank you so much for this! I have searched and searched the web, talked with Microsoft tech support, and this is the only thing that actually helped me! Yes you do have a Mac Apps password and would they tell you that . . . . . NO! Its such a simple concept you buy a subscription they email you a stupid app password but does that happen . . . NO! 

    Thank You!

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  2. Anonymous
    2014-10-29T02:34:33+00:00

    My office 365 software deactivated itself on my mac.  The subscription is valid til next year and I have only use 3 of the 5 installs including the one that deactivated.  I type in my microsoft username and password (I only have one) it does not recognize it in the office 365 activation page although I can log in to the website.  The two other laptops have no other issues.

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  3. Anonymous
    2014-08-15T22:21:05+00:00

    And IT took a WOMAN to BOOT !!!  hahahaha....get I.T. ???  

    My accounts are still all messed up.  MS has me changing passwords all over the place and nothing appears to be where it is supposed to be.......hmmmm; sounds like reality today.

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  4. Anonymous
    2014-07-11T18:17:51+00:00

    Michelle,

    Look at my response to another post here.

    I solved it.

    Much love,

    Katie

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