Office 365 doesn't recognize my Microsoft account

Anonymous
2013-10-18T15:42:52+00:00

I just bought a subscription to Office 365 and entered my email and password for my Microsoft account and the program is telling me that it doesn't recognize that account, which is the only MS account I have and so definitely the one that I used to install the program for the trial period.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2017-07-17T12:54:38+00:00

Hi,

Issues with product activation and subscription are best handled by our Answer Desk - Accounts and Billing team. They can help you determine the reason of the error and provide you an assistance regarding your concern. To get in touch with them, click this link. 

Don’t hesitate to reach out to us if you need further assistance.

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  1. Anonymous
    2015-06-26T18:41:45+00:00

    I am having the same problem, not sure what to do as there does not seem to be any help with this.

    Very frustrating as I need this for my work, paid money for what?

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  2. Anonymous
    2015-05-27T17:46:29+00:00

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  3. Anonymous
    2015-05-27T16:48:51+00:00

    I'm being billed every month from my bank account and cannot sign into my Office 365 Personal account? I'm getting frustrated that I cannot use it when I pay monthly for it?

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  4. Anonymous
    2015-04-22T04:09:12+00:00

    Maybe it is because of use of two-step verification? I use two-step and had to create an app password to get past the error when installing 365 to my Mac.

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