Office 365 doesn't recognize my Microsoft account

Anonymous
2013-10-18T15:42:52+00:00

I just bought a subscription to Office 365 and entered my email and password for my Microsoft account and the program is telling me that it doesn't recognize that account, which is the only MS account I have and so definitely the one that I used to install the program for the trial period.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2017-07-17T12:54:38+00:00

Hi,

Issues with product activation and subscription are best handled by our Answer Desk - Accounts and Billing team. They can help you determine the reason of the error and provide you an assistance regarding your concern. To get in touch with them, click this link. 

Don’t hesitate to reach out to us if you need further assistance.

Was this answer helpful?

0 comments

80 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-05-14T14:37:29+00:00

    I just bought a subscription to Office 365 and entered my email and password for my Microsoft account and the program is telling me that it doesn't recognize that account, which is the only MS account I have and so definitely the one that I used to install the program for the trial period.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-04-13T02:08:55+00:00

    I have the same Office Account, all I did was replace the old card number with a new card number because the old card has been stolen. That is all I did change the Credit Card number for a new one. Also my name is ******@outlook.com, and when they send me an e-mail today, they wrote Boricua75 , and that number in my name is wrong.

    I hope next time they write it correctly, which is ******@oultlook.com, and Office 365 is paid, but I repeat, I have the same account, the only thing that changed was the Credit Card number I hope to receive an e-mail responding and clearing this subject. I have two extra computers using Office 365, I hope they didn't bother the service just because someone didn't understand the procedure with the card number changed. Thank you

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-04-12T11:29:20+00:00

    WE BOUGHT A NEW "OFFICE 365" Personal Subscription to use

    on an iMac - but receive no help from Microsoft to offload this?

    It keeps telling me that i have over subscribed with my 365 Office

    being used on another computer.

    How can that be correct i have not even opened this new package.

    Why can't i use my existing e-mail account that I have used with others -

    I AM NOT USING THE PREVIOUS "OFFICE 365" - I AM GOING 

    TO USE MY NEW "OFFICE 365" THAT I BOUGHT.

    Are MicroSoft scared they are loosing money - which is wrong

    everything has been paid for?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-04-10T09:59:51+00:00

    My Microsoft account is, larry_******@hotmail.co.uk|!

    Was this answer helpful?

    0 comments