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I originally posted this in Office365 as that was the forum I was sent to from my Administrator panel. However, they have said to post here instead. So here goes.
Since a few days ago (around the time I installed Lync Basic instead of Lync 2010), the Microsoft Office Upload Center constantly needs repair. I have deleted the caches in User/App Data/Local/Microsoft/Office/14.0/OfficeFileCache and also /15/OfficeFileCache
It is the one in /15.0 that is the issue (now up to OfficeFileCache - 10.old).
When I try the repair option, it says something is accessing the cache and please close all Office apps. Even if there is no Office app running. I stopped Lync automaticallly starting, rebooted and still the same. I have to close in the systray SkyDrivePro and SkyDrive and then the Repair can continue. Then the error is cleared.
I can leave it for 10 minutes and the Upload Centre icon sits in the systray quite happliy. Until I open Windows Explorer and click on the SkyDrivePro icon, I can see my SkyDrivePro files in Explorer as normal with the green ticks, the SkyDrivePro icon in systray says it's up to date (nothing being processed) and then the Office Upload Center error comes back.
"The Microsoft Office Document Cache encountered a problem and needs to be repaired."
I have Office 2010 on the desktop and Office365 as my company's main work environment.
I'm baffled. How can I stop this happening? Thanks.
also
I have Office 2010 on my desktop and Office365 as the work environment as stated above. The only Office 2013 components are SkyDrivePro (which used to work fine without these cache issues) and Lync (just installed via Office365 as instructed by the Office365 site to upgrade the Lync2010 I used to have which worked fine).
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
You guys might want to look at this reply in another forum:
I am on a home peer to peer network with office 2013 so it may not be a solution if you are on a corporate domain but the solution suggested solved all my problems, including the corrupted cache that you are discussing.
Yes, my computer upstairs with the exact same Office 365 Home Premium installation, SkyDrive Pro standalone and same Office 365 Business account, syncing the exact same documents is working fine.
That's very similar to my experience. Including following the procedures as suggested to uninstall and delete the Cache folders which eventually stopped SkyDrive pro working at all, creating another profile where it does work. And then back to the main profile.
Not only did this take 8 hours over the weekend but I then raised support with Office 365 and we spend all Monday afternoon and all Tuesday afternoon instaling and uninstalling in various orders. Although my stand-alone client was the latest, they insisted on doing it twice more (at 250MB download each time). Then when you uninstall, you have to repair Office 2010 (sometimes it started it's own installer) and when you get back to that, the same 107MB of Windows updates have to be redone.
The last attempt was he wanted me to download and install the MOSDAL and Network Monitor and take some data for each profile and email it in. I did that and his email server wouldn't accept it because the 17MB of the logfile was too big! You couldn't make it up. Anyroad up,I uploaded it to SkyDrive which still works and sent him the link. I was promised a call back today but it's now 4.30pm local time and no call yet.
My guess is that some recent update - or Lync Basic - doesn't recognise the cache properly. It's expecting an Office 2013 - or "Wave 15" environment and it's there but within a Wave 14 envirinment and it gets it's little undergarments in a twist.
I actually have screen shots of this issue happening without SkyDrive Pro, just Lync Basic. It also seems to need some interaction with Windows Explorer to trigger the failure - even just opening it and looking at the folders. This may be a co-incidence.
If Microsoft support follow the case up, I will report back either way. Sheesh. Good luck one and all.
I've got the same problem too!
Since I was also trying many other things I can not confirm that the following was the magic step, However, my SkyDrivePro on one of my otherwise unhappy systems is now working (syncing appropriately).
I had previously installed SkyDrivePro on a D drive. I reinstalled on a C drive. Perhaps that got all the cache info in sync.